Help widget

What is the help widget?
The help widget allows you to embed a contact form or solution articles on your website. You can customize the appearance of the widget, to match with the b...
Fri, 21 Jul, 2023 at 2:09 PM
How can I embed solution articles or the customer portal into my website?
You can embed your knowledge base articles into your website, with the help widget.  Go to Admin > Channels > Widgets Click Create a new widget Gi...
Fri, 25 Jun, 2021 at 2:36 AM
How can I embed solution articles and/or the contact form on Shopify?
You can embed your knowledge base articles into your Shopify store, with the help widget. To learn more about the help widget, click here. Once you've ...
Mon, 20 Jan, 2020 at 12:20 PM
How can I launch the help widget with a button or a link?
You can open the help widget when your customers click on a button or a link on your website. This can be done with the help of the open API.  Click her...
Mon, 20 Jan, 2020 at 1:04 PM
How can I embed solution articles and/or the contact form on WordPress?
You can embed your knowledge base articles and show a contact form on your WordPress website with the help widget. To learn more about the help widget, clic...
Thu, 28 Nov, 2019 at 7:43 PM
How can I control which solution articles are shown to a customer?
With Freshdesk, you can create articles for all your customers, or restrict articles for select companies or internal agents. You might want to do this for ...
Tue, 22 Jun, 2021 at 9:32 PM
How can I open the contact form on the help widget with a button?
You can open the contact form on the help widget when your customers click on a button on your website. This can be done with the help of the open article A...
Sat, 28 Mar, 2020 at 9:47 PM
How can I open a solution article on the help widget with a button?
You can open a specific solution article on the help widget when your customers click on a button or a link on your website. This can be done with the help ...
Sat, 28 Mar, 2020 at 9:47 PM
How can I embed solution articles and/or the contact form on Wix?
You can embed your knowledge base articles and show a contact form on your Wix website with the help widget. To learn more about the help widget, click here...
Fri, 25 Jun, 2021 at 2:40 AM
Can I show page specific solution articles on the help widget?
You can use the help widget to show specific solution articles based on which page your customers are looking at. This way you can offer contextual help in ...
Fri, 25 Jun, 2021 at 2:41 AM