Analytics
FAQs related to Analytics
Curated reports are for one-time insights. Freshdesk lets you clone any curated report or widget you want. You can clone a curate report and customize it by...
Fri, 10 Apr, 2020 at 11:33 AM
Freshdesk's curated reports in Analytics are the same as in Reports but with more metrics and better visualizations. They provide you with a 360 view of...
Tue, 6 Jun, 2023 at 10:54 AM
Once you go inside a curated report, switch from Viewing mode to Editing mode. Now, click on the report name (say Ticket Volume Trends) to get the Clone Rep...
Mon, 9 Mar, 2020 at 11:42 AM
You can control your team's access to Analytics under Admin > Team > Roles > Reports section. You can provide them with View, Edit, or Manage (...
Tue, 6 Jun, 2023 at 11:14 AM
For a detailed comparison of Analytics features across each plan, please refer to the article here. Note: If you're a Freshdesk customer before the yea...
Mon, 16 Mar, 2020 at 4:46 PM
You can schedule data export using Settings > Data export. You will find the Settings option near the New Report on Analytics homepage. You can create a ...
Mon, 16 Mar, 2020 at 4:49 PM
You can choose the metric 'Time spent in business hours' and sort by the filter 'Status' to know the amount of time spent by each ticket in ...
Tue, 17 May, 2022 at 12:45 AM
How can I measure resolution time for a ticket excluding the time spent on waiting for the customer?
You can get this data in two ways: 1. Choose the Metric: Resolved time spent in business hours Sort by Filter: Status does not include waiting on custome...
Tue, 17 May, 2022 at 12:48 AM