Freshworks Partner

You can assign a service task to a field technician or a support agent. This service task can be requested by a customer and created by a support agent or a...

Yes, you can create child service tasks under a parent service task.

A ticket cannot be converted to a service task and vice-versa. However, you can create a service task off that ticket. Refer to this article for more details.

Yes, it is possible. By using trackers, parent service tasks can be linked in Freshdesk.  If you have multiple service tasks with a similar problem, you can...

No. Independent service tasks can be linked to each other, not to tickets.

No. Child service tasks cannot be linked to other tasks.

Customer Service Technicians can create service tasks and manage contacts in addition to the other privileges available to Field technicians. Field Tech...

Currently, Freshdesk has two default roles for field service - Field technician and Customer service technician. Field technician: Can view, reply, upda...