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Freshdesk Omnichannel

Features specific to Omnichannel

Sharing Freshcaller Account between Omnichannel and Freshworks CRM
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Tue, 20 Feb, 2024 at 11:39 AM
How to use Unified Customer Record (UCR) for Omnichannel
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:39 PM
Understanding Unified Customer Record (UCR) for Omnichannel
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:42 PM