Managing Agent Schedules

Setting up Agent Shifts in Freshdesk
Agent Shifts lets you easily manage a support team that works round the clock. An agent’s availability is automatically changed depending on their shift hou...
Mon, 8 Aug, 2022 at 1:21 PM
Scheduling Out of Office for agents
The out of office scheduler allows agents to schedule the days during which they aren't available. You can ensure tickets are not assigned to agents on ...
Tue, 12 Jan, 2021 at 7:36 PM