Collaborators
TABLE OF CONTENTS Who is a Collaborator? Why do we need them? Who is a Collaborator? Why do we need them? Your agents are in the front line to s...
Sat, 26 Jun, 2021 at 1:52 AM
With Collaborators, support managers and agents can add or invite colleagues from other teams or third-party contacts into the ticket as a Collaborator. Col...
Mon, 7 Nov, 2022 at 1:58 PM
TABLE OF CONTENTS Inviting a collaborator to a ticket Adding Collaborators and defining their scope from Admin page Allowing agents to add Collabor...
Thu, 16 Feb, 2023 at 10:43 AM
With Collaborators, support managers and agents can add or invite colleagues from other teams or third-party contacts into the ticket as a Collaborator. ...
Tue, 4 Jan, 2022 at 5:02 PM