Exploring Curated Reports

Leverage in-built Freshdesk reports to get an instant overview of your helpdesk’s performance, customer happiness, and your team’s performance.

Tickets resolved within SLA in Analytics (Helpdesk Performance)
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + Tickets resolved within SLA % (Resolution SL...
Fri, 26 May, 2023 at 4:03 PM
Understanding the curated knowledge base reports
With the knowledge base curated reports, admins and agents can get key insights about their article and agent performance so that the content creation pr...
Mon, 3 Oct, 2022 at 5:43 PM
Performance Distribution Report in Analytics
The performance distribution report lets a customer support manager understand how the support operation effort is distributed based on time metrics. Th...
Fri, 16 Jun, 2023 at 5:20 PM
Agent Performance Report in Analytics
The Agent Performance report summarizes the agents' efforts and performance in the selected time period. You can sort your agents based on various metri...
Mon, 19 Jun, 2023 at 11:35 AM
Group Performance Report in Analytics
The Group Performance report summarizes the group's effort and performance in the selected time period. You can sort your agent groups based on various ...
Mon, 19 Jun, 2023 at 12:24 PM
Time Sheet Summary Report in Analytics
Keeping track of the time spent on each ticket helps you generate timesheets and invoice your clients. Freshdesk Analytics' Time Sheet Summary gives you...
Tue, 30 May, 2023 at 2:29 PM
Ticket Lifecycle Report in Analytics
Recurring SLA violations are often a result of poor support processes, an inefficient vendor you are currently working with, a particular team or agent slac...
Sat, 21 Dec, 2019 at 10:04 AM
Average Handling Time Report
The Average Handling Time (AHT) curated report lets you view the total time tracked for all tickets in your helpdesk. Get complete visibility of your team’s...
Fri, 11 Mar, 2022 at 2:23 PM
Top Customer Analysis Report in Analytics
Freshdesk Analytics' Top Customer Analysis helps you understand which customers have had the most interactions with your agents, as well as letting you ...
Sat, 21 Dec, 2019 at 10:04 AM
Customer Satisfaction Survey Report in Analytics
Customer satisfaction rating (CSAT rating) is one of the best ways to gauge how your customers feel about your service and support. It refers to the percent...
Tue, 14 Dec, 2021 at 8:53 AM