Upgrade from Legacy Reports to Analytics

Analytics vs Legacy Reports: What’s Better with Analytics
As more and more users embrace the power of Freshdesk Analytics, it is time for us to transition away from the legacy Reports module. You must have received...
Mon, 8 Apr, 2024 at 4:26 PM
How to set up Custom Widgets in Analytics
Custom widgets in Analytics allow you to view and analyze specific metrics related to your helpdesk performance. In this article, we will guide you on how t...
Wed, 13 Mar, 2024 at 4:23 PM
Accessing your existing Legacy Reports on Analytics
TABLE OF CONTENTS Accessing Legacy Reports on Analytics Schedule Exports CSAT Responses  Schedule on Reports Transitioning from the Legacy Reports...
Wed, 8 Nov, 2023 at 12:05 PM