Canned Responses and Placeholders
Every support agent knows that even the most extensive Knowledge Base can't stop some common questions from cropping up repeatedly - questions that for...
Wed, 15 Feb, 2023 at 7:12 PM
Admins can instantly import and export the canned responses to manage them better. You can import and/or export an entire folder of responses or specific re...
Wed, 5 Apr, 2023 at 5:49 PM
Placeholders in Freshdesk are a great way to add dynamic content and personalize your automated emails. An email that refers to the customer by name, updat...
Fri, 26 May, 2023 at 4:15 PM
Placeholders in Freshdesk let you add dynamic content (like the requester's name or ticket details) to your Canned Responses, Email Notifications and ...
Mon, 9 Oct, 2017 at 5:48 PM
When agents are using Canned Responses on a daily basis, Admins will need to understand and track every response's usage to keep them all updated. With ...
Thu, 9 Mar, 2023 at 10:53 AM