Creating Scenarios
Agents often need to perform a series of actions or tasks before moving a ticket to the next level. For example, for a ticket related to refunds, you may h...
Tue, 17 Jan, 2023 at 4:08 PM
Using and verifying a scenario
Scenarios let you perform a number of tasks with a single click from within a ticket, saving you from wasting time with repetitive tasks that the helpdesk ...
Tue, 12 Mar, 2024 at 12:39 PM