Customer Satisfaction Surveys

Everything about getting customer feedback on their support experience with you using satisfaction surveys, and driving insights.

Setting up customer satisfaction surveys
Customer satisfaction rating (CSAT rating) remains one of the best ways to gauge how your customers feel about your service and support. It refers to th...
Thu, 17 Jun, 2021 at 11:18 PM
Customizing your thank-you page
When a customer answers your satisfaction survey sent through email, they will be taken to a thank-you page that contains additional questions or a text bo...
Thu, 15 Jun, 2023 at 11:41 AM
Localize your feedback forms with Multilingual Customer Satisfaction Surveys
Sending out customer feedback surveys in the language your customers best understand is a great way to increase your feedback survey response rates.  This w...
Thu, 17 Jun, 2021 at 11:43 PM
The upgraded CSAT module - How to set up, send out, and collect responses
TABLE OF CONTENTS Setting up a new survey Building a Survey Survey customization settings Survey look and feel customization Survey flow - Configuring...
Tue, 2 Apr, 2024 at 11:22 PM
Differences between the old and upgraded CSAT module in Freshdesk
Feature Old CSAT New CSAT Button type Single line slider Smiley, star, text, number Point Scale Upto 7 Upto 10 Scale order L...
Tue, 19 Mar, 2024 at 11:28 AM