Launch Customer Satisfaction Surveys
Everything about getting customer feedback on their support experience with you using satisfaction surveys, and driving insights.
When a customer answers your satisfaction survey sent through email, they will be taken to a thank-you page that contains additional questions or a text bo...
Thu, 15 Jun, 2023 at 11:41 AM
Sending out customer feedback surveys in the language your customers best understand is a great way to increase your feedback survey response rates. This w...
Thu, 17 Jun, 2021 at 11:43 PM
Signup Date: After December 2025 Customer satisfaction score (CSAT score) is one of the best ways to gauge how customers feel about your service and suppo...
Thu, 11 Dec, 2025 at 9:50 PM
Customer satisfaction rating (CSAT rating) remains one of the best ways to gauge how your customers feel about your service and support. It refers to the pe...
Tue, 16 Dec, 2025 at 3:50 PM
The New CSAT gives you a far more flexible, multi-channel, and insight-driven survey experience compared to the Legacy CSAT. It expands what you can measure...
Fri, 12 Dec, 2025 at 10:17 AM
Note: The new CSAT Agent experience only applies if you have signed-up after Dec 1, 2025. Not sure of your signup date? Learn how to find it here . Once...
Thu, 11 Dec, 2025 at 9:53 PM