Ticketing Workflow
You can print the ticket and save the ticket as a PDF in your system or the Account Admin will also be able to export all the data inside of a your account ...
Fri, 12 Nov, 2021 at 1:31 AM
When the ticket has an association such as Parent/Child, you will not be able to add another association to it such as linking the ticket to a tracker or me...
Mon, 17 Dec, 2018 at 3:39 PM
The primary step that needs to be taken in such a case would be to assign the ticket to the agent working on the ticket or he/she can pick it up from the li...
Fri, 22 Feb, 2019 at 1:14 PM
Once the ticket is archived you will not be able to make any changes to the ticket. The archiving with take place only on tickets that has been in the Closed...
Tue, 13 Nov, 2018 at 3:17 PM
It would not be possible to unlink a child ticket or link it with another parent. Child tickets are created with the association to the parent ticket and th...
Fri, 22 Feb, 2019 at 1:22 PM
The draft feature is for each agent; the draft saved by one of the agents cannot be viewed by another. Note: The drafts on the ticket reply editor will...
Mon, 5 Jun, 2023 at 11:32 AM
You will not be able to filter the tickets using the Customer fields. However, if you want to view the Contact details in the Ticket details page you can ma...
Fri, 25 Jun, 2021 at 6:32 PM
No, resolving the tracker ticket would not resolve the linked tickets by default. You have to manually resolve this as you might need to update your customer...
Mon, 10 Dec, 2018 at 1:24 PM
Freshdesk, by default, classifies tickets with 4 specific flags. These flags help agents quickly take notice of the ticket in question and perform necessary...
Tue, 12 Mar, 2019 at 5:33 PM
In Freshdesk, we provide few options to protect your helpdesk from any possible spam tickets coming from sources like Portal and Email. For spam tickets...
Mon, 28 Aug, 2023 at 8:47 PM