Ticketing Workflow

Receiving spam emails to support@domain.freshdesk.com, Please help!
We have been reported of multiple cases where the Russian Spammers usually create spam tickets by sending an email to the generic forwarding address. And th...
Fri, 25 Jun, 2021 at 6:39 PM
How to stop tickets from being redirected to Ticket List View every time a ticket is closed?
When the agent sends a reply and resolves or closes the ticket using the 'Send and set as resolved' or 'Send and set as closed' options, the...
Wed, 22 Jan, 2020 at 11:51 AM
Is there an option to undo a sent reply?
Clicked on ‘Send’ even before the email was ready to go out to the customer? If you’re on the Blossom or above plan, you can use the ‘Undo Send’ button with...
Wed, 15 Feb, 2023 at 4:32 PM