Ticketing Workflow
Any closed ticket with no updates for the past 120 days would be marked as Archived. These tickets would be part of the archived tickets list on your helpde...
Thu, 19 May, 2022 at 1:58 PM
Archived tickets are the ones which have been inactive in your helpdesk for a time period of 120 days. Please go to the 'Archive' view under the Tic...
Mon, 15 Jul, 2019 at 3:43 PM
Ticket List Views enable you to group tickets based on a defined set of criteria. You can filter out tickets by source, type, status, assigned agents, tags,...
Mon, 22 May, 2023 at 11:04 AM
Since we map the 'To' address based on the requester of the ticket and because there can only be one requester for a ticket, you will not be able to...
Mon, 17 Dec, 2018 at 3:13 PM
Agents can export tickets, contacts, companies, or granular account data easily, and quickly download it anytime, from a centralized window.To export the...
Thu, 25 May, 2023 at 4:58 PM
Freshdesk offers the following features to respond to multiple tickets with a common reply. Bulk Update option from Ticket list views Canned Responses...
Fri, 2 Jun, 2023 at 4:29 PM
When you are familiar with the tickets tab, sometimes there will be requirements to alter the arrangement of fields on "The Tickets list view" pag...
Fri, 25 Jun, 2021 at 6:00 PM
As a customer, it is understandable that they sometimes want to do a quick peruse through the ticket and not log in to the portal. In this scenario, the be...
Fri, 25 Jun, 2021 at 6:02 PM
When customers raise tickets, you would like to extend the ability for them to choose the priority and type of tickets so that you could plan the assignmen...
Fri, 25 Jun, 2021 at 6:03 PM
Customers can view the history of tickets if they have access to your customer portal. They could log into your portal using the email address used t...
Fri, 25 Jun, 2021 at 6:04 PM