Ticketing Workflow
You can associate upto 300 tickets to a single tracker.
Mon, 17 Dec, 2018 at 3:10 PM
Kindly note that only logged in users would be able to download attachments, even while using the Public Ticket URL. This would be the default behavior of...
Wed, 12 Jul, 2017 at 2:57 PM
Third party tools such as Salesforce.com or Zoho CRM can be integrated into Freshdesk, using which contact information from those CRM tools could be brought...
Tue, 25 Jul, 2017 at 10:25 PM
There is a feature called smart notifications for agents within the portal itself which would give real-time audible notifications about new tickets and u...
Tue, 25 Jul, 2023 at 3:36 PM
As of now, we do not have the ability to schedule recurring tickets. However, as a workaround, you could make use of any third party event scheduler lik...
Wed, 5 Jul, 2017 at 3:35 PM
Ticket numbers appear in the subject of email notifications because of the inclusion of ticket ID. In order to remove this, please navigate to Admin ...
Fri, 25 Jun, 2021 at 6:07 PM
Merging is an irreversible process. Once two tickets are merged it cannot be split.
Tue, 28 Aug, 2018 at 2:13 PM
The time tracker would automatically stop under the following instances:
When the status of the ticket is moved to Resolved/Closed.
When the agent st...
Thu, 21 Feb, 2019 at 7:16 PM
The timers are based on the Helpdesk time zone that can be configured according to your location. Please navigate to Admin -> Account -> Helpdesk Sett...
Fri, 25 Jun, 2021 at 6:12 PM
The Single line text fields, Multi line text fields, Number fields and check boxes will not be available in the filters of the ticket list view page.
Mon, 17 Dec, 2018 at 3:08 PM