Freshworks Partner

If your customers respond with a new or an unrelated query on an existing ticket, you can choose to deal with it separately by using the Split Ticket option...

You can make sure that the entire ticket thread is visible to the person you forward it to by, enabling the 'Public ticket URL' option and  in...

Please navigate to the "Tickets" tab and open the ticket you would like to work on. Kindly click on the "Reply" button within the "...

When you are hosted on an online e-commerce store and would like the customer queries from those stores to create tickets within your Freshdesk account, you...

In the ticket details page, above the subject of the ticket, there is an option to manually edit the 'Due Date' of the ticket as shown below : ...

Each customer query - be it an email, or a phone call that comes into your account is a ticket. The agent would then be able to click on the ticket to respo...

Flags are default labels in Freshdesk. They appear in the ticket list view and inside the ticket details page when certain activities occur: New: This f...

An Outbound email in Freshdesk is to be used for pro-active external communication directed at the customer. Only when the customer replies, the ticket crea...

In Freshdesk, the auto-refresh notification gives you non-invasive live updates on the ticket. This notification would show up when there is a property upda...

A large number of factors influence the successful delivery of emails. On rare occasions that an email does not reach one or more of the intended recipients...