https://partnersupport.freshworks.com/support/home 2026-03-29T08:02:18+00:00 always 1.0 https://partnersupport.freshworks.com/support/solutions 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/4 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/45922 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/45923 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/45926 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/45927 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/45929 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/45931 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/45933 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/45957 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/149846 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/160647 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/160729 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/161107 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/50000000010 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/50000000015 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/50000000228 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/50000000373 2026-03-29T08:02:18+00:00 always 0.8 https://partnersupport.freshworks.com/support/solutions/folders/8 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74514 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74515 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74517 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74520 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74530 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74531 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74532 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74533 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74544 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74546 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74547 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74548 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74550 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74594 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/74595 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/75662 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/82502 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/101285 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/117110 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/162448 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/194708 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/246519 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/254482 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/261565 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/266940 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/267033 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/267396 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/267435 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/267436 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/267689 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/267729 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/268884 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/269211 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/269307 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/269977 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/270100 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/270102 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/270147 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/270237 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/270315 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/270735 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/270939 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/270982 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/271069 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/271103 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/271342 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/271568 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/271624 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/271642 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/271643 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/271776 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272474 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272497 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272536 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272620 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272623 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272625 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272628 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272630 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272631 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272633 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272636 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272637 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272640 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272641 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272645 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272646 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272648 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272649 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272650 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272651 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272827 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272943 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/272962 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/273196 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/273282 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/273387 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/273511 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/274157 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/274362 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/275006 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/275026 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/275027 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/275091 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/275275 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/275464 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000009 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000057 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000100 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000102 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000105 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000131 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000228 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000298 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000457 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000461 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000475 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000487 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000513 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000646 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000659 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000668 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000688 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000000724 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000001025 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000001026 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000001046 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000001183 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000001906 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000002365 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000002597 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000002600 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/folders/50000002602 2026-03-29T08:02:18+00:00 always 0.64 https://partnersupport.freshworks.com/support/solutions/articles/2632-how-to-enable-single-sign-on-for-google-apps-premier-edition- 2019-02-27T14:42:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/4721-the-harvest-app 2023-06-22T14:03:20+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/5123-how-to-disable-gmail-gadgets-for-selected-users- 2019-02-27T14:51:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/6206-the-google-contacts-app 2021-06-18T02:19:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/6249-the-google-analytics-app 2023-05-30T19:48:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/16982-the-freshdesk-app-for-sugarcrm 2024-06-12T10:46:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/27148-improving-agent-productivity-using-freshdesk-arcade 2023-03-28T11:39:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/28928-how-to-prevent-email-notifications-for-merged-tickets- 2018-12-12T10:11:12+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/29369-the-logmein-rescue-app 2024-06-11T15:38:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37540-using-the-customer-support-portal 2026-03-16T14:47:12+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37541-set-up-your-support-email 2026-01-21T17:13:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37556-checking-recent-helpdesk-activity 2024-05-22T18:08:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37557-connect-facebook-page-with-freshdesk 2026-02-23T13:04:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37559-understand-the-ticket-list-view 2025-12-05T13:17:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37563-configure-helpdesk-settings 2024-11-27T13:36:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37577-creating-common-reply-templates-with-canned-responses 2026-02-17T21:04:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37583-how-to-track-time-on-a-ticket 2024-07-17T15:24:38+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37588-understand-the-ticket-details-view 2026-01-28T12:35:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37589-viewing-ticket-activity-history 2025-12-01T11:02:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37590-set-up-a-custom-portal-url-and-verify-dns 2025-02-11T18:31:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37591-add-or-edit-support-agents 2026-01-21T16:05:53+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37602-understand-full-time-vs-occasional-agents 2025-02-05T11:25:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37603-building-your-community-with-forums-in-freshdesk 2021-06-18T01:44:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37604-organize-agents-into-groups 2025-12-18T11:46:01+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37606-setting-up-your-community-forums 2024-05-20T17:49:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37607-types-of-community-forums 2024-05-30T23:00:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37609-power-of-a-knowledge-base-and-auto-suggest- 2025-10-09T12:25:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37611-create-and-organize-knowledge-base 2024-09-06T14:39:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37613-converting-agent-replies-to-solution-articles 2021-06-18T01:44:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37614-setting-up-automation-rules-to-run-on-ticket-creation 2024-05-20T17:34:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37615-setting-up-automation-rules-to-run-on-hourly-triggers 2025-02-28T09:29:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37616-perform-macro-actions-with-scenarios 2024-11-27T13:38:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37618-using-suggested-solutions 2020-11-05T14:40:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37626-understanding-sla-policies 2025-12-17T11:47:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37627-what-are-business-hours-and-calendar-hours- 2025-12-17T11:39:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37637-adding-multiple-support-emails-to-freshdesk 2026-01-21T16:18:20+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/37638-supporting-multiple-products-with-freshdesk 2023-04-26T12:51:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/40865-setting-up-freshdesk-arcade 2025-10-14T10:18:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/40869-understanding-and-creating-a-new-quest 2021-06-17T23:46:12+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/40873-leaderboards-trophies-and-badges 2017-10-09T18:14:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/41745-the-mailchimp-app 2021-06-18T02:17:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/43170-create-an-spf-record-to-ensure-proper-email-delivery 2024-11-19T19:52:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/52265-providing-public-ticket-links-for-easy-access 2025-03-13T11:47:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/52630-understanding-dynamic-content-and-placeholders 2023-05-26T16:15:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/55359-the-dropbox-app 2021-06-18T02:15:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/61408-why-do-you-have-to-reauthorize-your-facebook-page-often- 2021-06-18T02:42:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/65030-what-is-liquid- 2022-11-17T12:01:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/65031-liquid-markups 2025-05-21T14:02:32+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/65034-using-filters 2019-11-07T12:00:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/65037-conditional-statements 2017-06-12T08:23:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/65038-looping-and-iteration 2014-09-02T15:39:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/65040-assigning-variables 2014-09-02T15:41:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/65041-cycles 2014-09-02T15:46:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/65042-use-dynamic-placeholders 2024-10-16T17:29:47+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/77059-the-google-calendar-app 2024-10-21T17:20:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/87018-understanding-why-certain-placeholders-are-unavailable-in-the-insert-placeholders-popup 2024-06-14T11:53:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/96909-controlling-agent-access-with-roles 2025-12-17T16:42:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/97077-creating-a-custom-role 2024-07-26T14:07:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/97079-ticket-scope-vs-agent-role-what-s-the-difference- 2024-05-24T13:55:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/97080-modifying-and-deleting-agent-profiles 2021-06-18T00:08:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/98945-configuring-multiple-business-hours-in-freshdesk 2025-11-30T18:41:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/99047-automation-rules-that-run-on-ticket-updates 2026-01-14T12:03:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/108292-how-to-disable-gmail-gadget-for-all-users- 2019-02-27T14:51:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/108854-optimizing-your-solution-articles-for-search-engines 2024-12-12T12:47:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/119431-the-surveymonkey-app 2023-05-26T16:02:25+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/121846-what-is-a-custom-app- 2024-12-13T12:39:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/132589-using-webhooks-in-automation-rules 2026-01-29T14:27:10+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/154064-pre-populating-feedback-widget-form 2022-07-27T21:31:54+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/169202-exploring-the-phone-widget 2024-05-22T16:44:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/169203-converting-phone-calls-to-tickets 2022-05-27T11:34:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/169208-availability-of-agents-on-phone-channel 2024-05-30T16:18:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/170407-configuring-dynamic-email-notifications 2024-10-16T16:44:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/180033-manage-languages 2024-10-09T19:23:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/186758-keyboard-shortcuts-in-freshdesk 2024-09-19T12:08:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/191769-customizing-email-subject-in-tickets 2024-05-15T01:14:25+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/192518-using-zapier-to-integrate-freshdesk-with-other-apps 2024-06-11T10:05:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/193239-logging-in-and-logging-out-of-the-android-app 2023-04-05T10:46:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/193241-the-hamburger-menu-and-navigation-toolbar 2023-04-05T11:04:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/193652-ssl-settings-while-using-phone-in-chrome-browser 2021-10-27T11:20:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/195168-restrict-access-to-your-support-portal-using-ip-address 2024-12-10T11:46:24+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/195170-set-up-emails-on-gmail-microsoft-office-and-other-customer-servers 2026-01-21T17:12:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk 2026-03-11T15:00:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/195383-get-started-as-an-admin-in-freshdesk 2025-12-01T11:02:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/195412-the-google-hangouts-app-part-2-for-customers 2021-06-18T02:20:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/195476-forum-moderation-and-advanced-spam-protection 2021-06-18T01:45:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/195916-the-magento-app-part-2-access-magento-details-in-freshdesk 2024-06-11T12:56:10+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/196491-importing-and-exporting-customer-data 2025-10-23T11:03:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/196581-about-omniroute-advanced-automatic-routing- 2026-03-03T17:42:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/196643-what-is-the-size-limit-for-attachments-to-a-ticket-reply- 2018-04-11T11:21:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/196889-i-want-to-insert-a-footer-into-all-my-replies-how-do-i-do-this- 2021-06-25T17:41:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/196893-data-storage-and-data-security-in-freshdesk 2024-03-19T16:13:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/196897-what-are-tags-how-can-i-add-merge-tags- 2021-06-25T17:38:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/199328-follow-topics-and-forums-in-the-community 2024-06-10T21:02:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/199329-timezone-and-language-import-format 2022-12-20T19:20:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/203256-merge-forum-topics 2024-06-10T20:44:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/203410-manage-contact-and-company-fields 2025-12-17T12:10:20+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/203847-logging-in-and-out-of-the-ios-app 2024-05-16T10:42:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/203848-searching-via-freshdesk-on-your-mobile-app-other-common-actions 2023-04-27T16:06:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/203849-creating-new-tickets-and-accessing-the-ticket-list 2019-10-15T15:07:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/204924-the-box-app 2021-06-18T02:16:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/206103-the-slack-app 2022-06-27T15:52:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/206721-faqs-and-troubleshooting 2026-01-14T11:49:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/206766-notifications-and-other-settings 2023-04-05T11:33:12+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/206811-replying-to-and-modifying-properties-of-tickets 2023-04-05T11:24:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/207276-overview-of-automation-rules 2026-01-14T12:03:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/210120-the-ticket-guide-reply-to-attach-files-and-modify-ticket-properties 2023-04-05T11:26:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/210123-notifications-and-other-settings 2025-03-27T12:09:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/210227-the-quickbooks-app 2023-12-13T20:39:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/210531-the-xero-app 2021-06-18T02:15:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/210811-faqs-about-the-freshdesk-android-app 2021-06-15T12:52:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/210960-agent-availability-dashboard 2025-12-01T11:02:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/211974-overview-of-outbound-emails 2024-11-27T13:33:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/212856-logging-in-and-out-of-the-ipad-app 2020-02-27T14:55:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/212901-ticket-archiving 2025-10-24T15:42:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/212968-content-management-article-analytics 2020-08-25T12:03:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/212984-collaborate-with-your-team-to-set-up-your-knowledge-base 2024-03-25T14:39:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/213161-notifications-and-other-settings-in-ipad 2025-03-27T12:01:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/213162-creating-new-tickets-and-accessing-the-ticketlists-in-ipad 2020-02-27T15:25:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/213165-replying-to-and-modifying-properties-of-tickets-in-ipad 2020-02-27T15:41:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/213271-manage-your-knowledge-base 2026-01-21T16:26:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/213274-content-management-receiving-feedback-on-an-article 2023-07-21T14:07:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/213865-password-policy 2023-07-03T14:54:10+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/213866-resetting-the-points-in-the-arcade 2021-06-17T23:48:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/213938-the-onedrive-app 2021-06-18T02:16:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/213960-viewing-and-editing-contacts-using-the-freshdesk-android-app 2020-01-21T15:33:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/213975-sharing-freshdesk-tickets-with-other-apps-on-android 2024-05-15T15:58:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/214326-how-are-ebay-tickets-created-and-how-can-you-respond 2020-01-09T17:53:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/214327-how-can-you-manage-ticket-properties-and-automations 2024-09-19T11:14:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/214328-how-can-you-tag-and-manage-ticket-tags-for-ebay-tickets 2020-01-09T17:55:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/214329-how-can-you-respond-to-an-ebay-ticket 2020-01-09T17:55:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/214330-how-can-you-use-freshdesk-integrations-with-ebay-tickets 2023-12-14T20:19:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/214331-buyer-contact-management-merging-and-privacy-protection 2020-01-09T17:56:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/214332-ebay-as-a-support-channel-faq 2024-06-11T10:01:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/215517-how-to-find-your-api-key 2026-01-21T16:14:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/216060-the-magento-app-part-1-manage-magento-customer-requests-using-freshdesk 2024-06-19T16:12:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/216362-replying-to-facebook-posts-from-freshdesk 2024-12-10T13:05:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/216696-how-to-enable-google-apps-sso-for-your-freshdesk-account 2021-06-18T02:20:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/217145-searching-across-your-freshdesk-account-common-actions-in-ipad 2020-02-27T15:47:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/217148-viewing-and-editing-contacts-on-the-ios-app-in-ipad 2020-02-27T15:59:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/217373-the-hootsuite-app 2023-05-26T15:27:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/217390-voice-search-in-the-freshdesk-android-app 2018-12-05T17:15:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/217539-spam-and-trash 2025-03-13T12:48:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/217757-customizing-your-thank-you-page 2023-06-15T11:41:12+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/217899-introduction-to-apps 2023-03-31T10:21:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/218067-the-sugarcrm-app-for-freshdesk 2021-06-18T02:25:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/218076-how-to-prevent-reply-clashes 2024-07-11T18:50:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/218385-restricting-helpdesk-access-to-certain-domains-domain-whitelisting- 2024-06-25T11:17:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/219745-setting-up-a-multilingual-knowledge-base 2021-06-18T01:43:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/219923-how-to-integrate-freshsales-with-freshdesk- 2025-06-06T10:12:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/219943-managing-multilingual-knowledge-base-using-article-status 2024-06-13T21:58:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/220100-5-mailbox-worries-every-support-admin-can-avoid 2018-12-24T11:07:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/220101-building-an-efficient-helpdesk-what-do-you-need- 2016-07-04T13:48:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/220102-save-time-assigning-tickets-to-agents 2016-07-04T13:55:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/220141-creating-and-using-ticket-templates 2023-04-06T17:16:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/220143-viewing-and-editing-contacts-on-the-ios-app 2024-05-16T10:14:01+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/220423-engagement-channels-seamless-customer-experience 2016-07-15T15:51:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/220424-ticket-management-heart-of-customer-support 2018-01-30T04:00:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/220425-smart-workflows-be-an-efficient-agent 2016-07-22T16:19:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/220426-extend-your-helpdesk-empower-agents-to-do-more 2016-07-15T16:02:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/220676-configuring-email-notifications 2025-03-27T11:54:12+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/221418-computer-telephony-integration-framework 2021-06-18T02:34:25+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/221553-universal-links-in-the-ios-app 2016-10-27T16:13:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/221629-tls-1-0-support-deprecation 2018-06-06T10:59:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/221711-facebook-real-time-messaging 2021-06-18T02:42:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/221904-configure-round-robin-ticket-routing 2025-12-18T10:56:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/221919-configure-load-balanced-ticket-assignment 2025-12-18T11:41:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/222692-configure-skill-based-ticket-routing 2025-12-01T10:14:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/222751-support-for-deeplinks-in-the-freshdesk-android-app 2023-06-15T11:00:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/222861-enabling-tls-1-2-in-internet-explorer 2020-03-30T15:27:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/223670-format-your-articles 2025-04-22T16:23:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/223779-configuring-dkim-records 2025-12-01T23:19:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/224194-enabling-shared-ownership 2021-06-18T00:10:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/224200-using-bulk-actions-and-scenarios- 2021-06-18T00:15:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/224357-shared-ownership-and-ticket-views 2023-03-28T11:29:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/224359-setting-up-parent-child-ticketing 2023-04-11T14:40:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/224395-creating-child-tickets-on-the-go 2022-08-17T14:12:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/224399-creating-child-tickets-using-templates 2022-08-17T14:13:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/224563-parent-child-ticketing-views-filters-and-ticket-scope 2024-05-16T11:20:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/224634-assuming-identities 2021-06-18T00:09:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/224695-setting-up-linked-tickets 2021-06-17T23:56:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/224697-creating-and-linking-a-tracker 2023-04-03T11:46:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/224768-automatic-sitemap-generation 2021-06-18T01:41:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225139-can-i-receive-a-sound-notification-when-a-new-ticket-comes-in- 2023-07-25T15:36:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225140-can-i-schedule-a-recurring-ticket-in-freshdesk- 2017-07-05T15:35:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225141-how-can-customers-view-their-previous-conversations-after-a-ticket-is-closed- 2021-06-25T18:04:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225142-can-i-download-attachments-using-a-public-ticket-url-without-being-logged-in- 2017-07-12T14:57:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225143-how-to-remove-ticket-number-that-appears-in-the-subject- 2021-06-25T18:07:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225144-every-ticket-for-a-particular-user-goes-to-spam-is-there-a-place-where-we-can-clear-the-user-s-ema 2023-07-21T16:10:54+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225145-while-merging-tickets-is-it-possible-to-change-the-content-of-the-auto-response- 2017-07-11T21:26:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225146-is-there-a-possibility-for-a-customer-to-check-the-status-of-their-ticket-without-logging-in- 2021-06-25T18:02:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225148-how-does-a-ticket-get-marked-as-spam- 2020-04-22T10:52:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225149-would-it-be-possible-to-add-attachments-that-are-more-than-20-mb-in-size- 2018-04-10T15:24:20+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225150-how-to-change-the-requester-s-email-address-in-a-ticket- 2019-06-03T11:45:25+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225151-is-it-possible-to-forward-the-ticket-to-an-email-address-whenever-a-new-ticket-is-created- 2023-08-28T20:38:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225152-on-what-time-zone-are-the-ticket-counting-timers-based- 2021-06-25T18:12:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225153-is-there-a-way-to-prevent-automatic-ticket-assignment-when-an-agent-replies-to-an-unassigned-ticket- 2021-06-25T19:43:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225155-is-it-possible-to-add-another-agent-to-a-ticket- 2017-07-12T15:22:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225156-how-to-filter-tickets-by-creation-date- 2023-05-22T11:04:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225157-how-to-close-a-ticket-without-sending-an-email-notification-to-the-customer- 2021-06-25T17:42:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225158-how-do-i-export-my-tickets-from-freshdesk- 2026-02-16T13:34:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225159-can-i-customise-the-fields-under-the-tickets-tab- 2021-06-25T18:00:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225161-how-can-i-delete-a-draft-in-the-knowledge-base- 2023-07-21T14:06:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225162-is-there-way-to-add-tickets-automatically-to-the-solutions-or-knowledge-base- 2018-03-06T16:22:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225166-is-there-any-way-to-pull-a-report-or-find-metrics-on-the-number-of-views-per-solution-article- 2019-01-16T20:10:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225168-is-it-possible-to-have-existing-knowledge-base-articles-pop-up-before-someone-submits-a-ticket-on-tha 2021-06-26T03:10:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225169-what-is-the-difference-between-the-new-ticket-and-the-new-email-option- 2019-04-02T11:55:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225170-how-do-i-save-the-filters-i-apply-under-the-tickets-tab- 2017-07-14T18:25:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225172-how-to-communicate-with-a-third-party-from-a-freshdesk-ticket-without-involving-the-customer- 2017-07-14T18:49:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225175-i-get-the-unable-to-allocate-day-pass-error-while-logging-in-how-do-i-resolve-this- 2023-08-28T20:19:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225177-i-see-the-error-sorry-we-couldn-t-locate-your-account-when-i-try-to-login-what-is-the-issue-here- 2021-06-25T01:28:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225178-why-am-i-getting-you-re-not-allowed-to-access-this-page-error- 2023-05-19T11:21:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225179-why-am-i-getting-the-error-portal-is-not-available-at-your-location-while-trying-to-access-a-freshd 2023-07-21T13:58:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225180-how-to-setup-private-forums- 2019-02-18T14:13:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225181-is-it-possible-to-change-the-forum-tab-name-with-a-different-text- 2017-07-18T01:03:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225182-how-to-automatically-convert-forum-topics-to-tickets- 2017-07-19T23:54:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225183-is-there-a-way-to-block-people-from-creating-forum-topics- 2017-07-19T23:57:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225184-users-are-complaining-that-they-are-required-to-enter-captcha-each-time-they-start-a-forum-topic-cre 2021-06-26T03:19:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225185-how-to-disable-forum-moderation-emails- 2021-06-26T03:23:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225186-how-can-i-remove-forum-posts-and-stop-customers-from-posting-them-again- 2017-07-18T01:06:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225203-how-to-hide-the-portal-and-solution-articles-from-being-crawled-on-a-google-search- 2021-06-24T19:05:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225205-can-i-change-the-default-landing-page-on-the-customer-portal- 2021-06-24T19:11:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225206-how-to-ensure-that-users-do-not-change-their-email-address-while-submitting-a-ticket-from-the-portal 2021-06-24T19:02:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225207-how-do-i-restrict-customers-from-editing-the-ticket-properties-after-a-ticket-is-submitted- 2021-06-24T18:58:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225208-how-do-i-change-solutions-to-knowledge-base-on-the-customer-portal- 2024-01-18T14:10:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225209-how-do-i-hide-the-login-button-from-the-customer-portal- 2023-08-24T22:07:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225260-why-is-the-reply-option-not-available-on-a-few-tickets-created-from-facebook- 2017-07-20T00:06:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225261-is-it-possible-to-differentiate-between-direct-messages-and-posts-from-facebook- 2017-07-20T00:44:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225262-is-it-possible-to-convert-only-those-posts-from-facebook-which-have-certain-hashtags- 2021-06-25T17:29:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225263-why-are-my-company-s-posts-not-being-converted-to-tickets-even-though-i-ve-selected-that-option- 2017-07-20T00:20:24+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225264-why-am-i-not-able-to-associate-my-facebook-page-with-freshdesk- 2023-08-22T20:05:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225266-why-are-agent-signatures-not-present-while-replying-to-social-tickets-even-though-they-have-been-conf 2023-05-26T15:30:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225267-how-can-we-choose-between-replying-to-a-comment-and-replying-to-a-post-on-facebook- 2017-07-20T00:42:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225268-why-are-replies-sent-via-an-agent-s-mailbox-not-being-added-in-facebook- 2023-05-26T15:31:54+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225269-are-facebook-posts-real-time- 2023-05-26T15:52:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225270-why-aren-t-replies-to-direct-messages-from-facebook-reflected-in-freshdesk- 2017-07-20T00:28:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225276-is-there-an-app-where-my-customers-or-clients-can-login-to-raise-tickets- 2018-12-12T11:45:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225277-i-m-not-able-to-receive-calls-on-my-freshdesk-app-what-am-i-doing-wrong- 2018-12-12T11:58:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225278-do-you-have-a-freshdesk-app-for-windows-mobile-os- 2017-07-20T19:04:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225279-as-an-admin-why-can-t-i-see-the-admin-settings-on-the-mobile-app- 2017-07-20T19:00:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225280-how-can-i-apply-ticket-filters-on-the-mobile-app- 2023-06-23T13:34:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225281-can-i-use-the-sso-that-i-ve-set-up-to-log-into-the-freshdesk-mobile-app- 2017-07-20T02:41:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225282-can-i-use-my-custom-vanity-url-to-login-to-the-freshdesk-mobile-app- 2017-07-20T18:50:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225283-how-do-i-change-the-helpdesk-name-in-the-left-corner-on-the-agent-portal- 2023-08-28T20:10:38+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225284-how-do-i-remove-the-forums-tab-from-the-portal-entirely- 2021-06-24T23:02:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225285-how-do-i-rebrand-the-agent-side-of-the-portal-and-change-its-colors- 2023-08-24T21:31:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225286-how-do-i-auto-fill-fields-when-i-m-creating-a-new-ticket-as-an-agent- 2021-06-24T22:56:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225287-how-can-i-disable-the-option-for-requesters-to-sign-up-to-our-helpdesk- 2021-06-24T23:00:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225303-my-customers-are-getting-the-error-you-are-not-authorized-to-access-portal-how-can-i-fix-this- 2018-11-09T14:19:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225307-how-can-the-customer-change-the-priority-and-type-of-a-ticket- 2021-06-25T18:03:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225308-how-do-i-send-an-activation-email-to-the-customers-to-start-using-their-portal- 2021-06-21T20:49:12+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225309-how-can-i-send-activation-emails-in-bulk- 2019-03-22T07:54:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225310-how-can-we-allow-only-logged-in-users-to-create-tickets-on-the-portal- 2021-06-24T19:48:35+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225332-does-the-round-robin-assign-tickets-in-alphabetical-order- 2021-06-25T19:41:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225333-how-does-automatic-ticket-assignment-work-after-an-agent-logs-out 2022-03-07T20:24:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225334-does-the-round-robin-functionality-work-only-during-business-hours- 2017-07-17T21:36:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225335-is-there-a-report-on-the-total-time-that-an-agent-has-been-available-for-ticket-assignment- 2017-07-17T22:57:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225336-is-it-possible-to-automatically-assign-tickets-based-on-agent-workload- 2021-06-25T19:44:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225337-what-is-automatic-ticket-assignment- 2023-06-07T13:59:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225339-what-happens-to-a-ticket-when-the-caps-for-all-agents-are-met- 2021-06-25T19:42:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225340-what-is-the-remote-login-url- 2017-07-20T20:01:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225342-why-am-i-getting-the-invalid-time-stamp-error-when-i-try-to-login-using-an-sso- 2018-12-11T15:52:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225343-why-am-i-getting-a-login-unsuccessful-error-on-the-ad-sso- 2017-07-20T20:07:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225345-why-are-my-agents-logged-back-in-to-the-portal-automatically-after-they-log-out- 2017-07-20T20:37:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225346-why-are-the-names-under-my-agents-profiles-automatically-changed-every-time-they-log-in- 2017-07-20T20:19:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225347-why-are-my-agents-not-able-to-login-through-ad-sso- 2017-07-20T20:21:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225348-can-we-use-a-wildcard-ssl-certificate-with-freshdesk- 2020-03-05T14:34:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225349-why-are-we-getting-a-connection-insecure-error-when-we-try-to-access-our-support-url- 2023-08-28T20:33:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225350-what-is-the-pricing-for-ssl-certificates-does-it-differ-with-respect-to-plan- 2020-03-05T14:50:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225352-how-do-i-request-a-new-ssl-certificate- 2023-10-19T11:53:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225353-how-do-i-change-the-helpdesk-s-timezone- 2021-06-25T21:33:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225354-how-do-i-change-my-agent-profile-s-timezone- 2023-04-18T11:51:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225355-is-it-possible-to-display-the-clock-in-the-24-hour-time-format- 2017-07-17T21:13:47+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225356-which-agent-is-attributed-under-the-tickets-resolved-resolution-metric-when-there-are-multiple-agents 2017-07-17T20:01:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225357-will-the-reopening-of-a-resolved-ticket-count-against-average-resolution-time- 2021-06-25T21:38:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225358-is-a-private-note-counted-as-a-response-under-sla-policies- 2019-02-21T23:10:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225359-can-individual-sla-policies-be-set-up-for-different-companies- 2023-04-18T10:39:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225360-why-is-there-a-difference-in-the-ticket-count-between-a-ticket-export-and-the-reports- 2024-05-22T20:30:32+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225361-why-are-my-reports-not-live-yet-and-why-can-t-i-view-today-s-data- 2023-04-11T16:55:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225362-why-can-t-i-filter-based-on-agent-and-group-in-the-helpdesk-in-depth-report- 2023-04-11T16:45:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225363-why-can-t-i-see-all-my-fields-in-the-filters-on-the-reports-tab- 2017-07-21T15:15:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225364-how-can-i-save-my-filters-on-the-reports-so-that-i-don-t-have-to-repeat-them-each-time- 2017-07-20T01:56:54+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225370-are-there-any-limitations-in-the-drill-down-option-for-the-reports- 2017-07-20T02:02:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225371-why-would-i-need-to-set-up-multiple-products-in-freshdesk- 2017-07-13T18:07:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225372-how-do-i-set-up-multiple-products-on-a-portal- 2021-06-25T21:42:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225373-how-will-multiple-portals-look-on-the-end-user-side-will-they-have-to-login-with-different-credentia 2021-06-25T21:48:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225374-is-it-possible-to-use-the-same-agents-and-slas-for-multiple-products- 2021-06-25T21:49:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225375-can-i-make-the-ticket-url-sent-out-with-every-reply-portal-specific- 2021-06-25T21:52:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225376-is-it-possible-to-restrict-the-visibility-of-solution-articles-with-respect-to-the-product-portals- 2021-06-25T21:57:25+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225377-how-do-multiple-brand-names-work-under-the-same-account- 2023-07-25T16:16:35+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225378-how-to-transfer-solution-articles-from-the-main-portal-to-the-product-portal- 2017-07-13T21:45:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225379-how-do-i-view-the-tickets-pertaining-only-to-a-particular-product- 2017-07-14T13:22:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225381-is-it-possible-to-re­assign-a-support-email-address-from-the-main-portal-to-one-of-the-products- 2021-06-25T21:45:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225382-is-it-possible-to-restrict-an-agent-s-access-to-tickets-from-one-portal-only- 2021-06-25T22:03:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225383-is-there-a-placeholder-for-a-product-specific-activation-url-when-a-new-customer-signs-up- 2021-06-25T22:04:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225384-how-can-i-make-facebook-pages-product-specific- 2021-06-25T22:05:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225385-is-it-possible-to-have-product-specific-sla-policies- 2021-06-25T21:49:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225386-how-to-send-product-based-email-notifications- 2023-06-09T16:14:24+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225388-why-is-a-different-language-being-displayed-when-i-log-in-to-the-portal- 2017-07-28T23:20:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225389-how-do-i-add-a-tag-to-a-ticket- 2023-08-22T20:41:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225390--can-i-add-tags-automatically- 2024-09-19T11:11:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225424-why-the-customer-satisfaction-surveys-are-not-being-sent- 2021-06-25T22:16:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225425-how-can-i-have-more-than-a-3-point-scale-on-my-customer-satisfaction-surveys- 2023-04-19T14:47:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225426-how-can-i-have-a-questionnaire-after-the-default-survey-is-sent-out- 2021-06-25T22:15:47+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225427-how-do-i-have-an-nps-score-using-freshdesk-surveys- 2021-06-25T22:17:32+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225428-i-have-configured-the-customer-satisfaction-surveys-right-but-when-i-run-a-quick-test-i-do-not-get- 2020-05-19T11:52:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225429-i-haven-t-sent-out-the-survey-to-the-customer-but-still-there-seems-to-a-rating-on-the-ticket-how-is 2021-06-25T22:15:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225430-what-are-webhooks- 2020-06-02T20:38:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225431-how-to-handle-and-prevent-webhook-drops- 2023-05-19T15:48:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225432-how-can-i-prevent-a-webhook-from-being-dropped- 2017-07-21T18:14:38+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225433-what-webhooks-will-contribute-to-my-rate-limit- 2021-01-13T15:58:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225434-why-have-i-received-an-email-saying-please-recheck-the-webhook-settings-in-your-account- 2017-07-21T16:58:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225435-where-can-i-find-my-api-key- 2024-04-30T18:07:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225437-how-do-i-apply-filters-and-view-a-list-of-tickets-using-api- 2017-07-21T18:21:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225438-can-i-use-my-vanity-url-or-cname-to-make-an-api-call- 2017-05-10T16:35:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225439-what-are-the-rate-limits-for-the-api-calls-to-freshdesk- 2024-03-14T14:59:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225440-status-codes-and-its-reasons 2024-05-30T16:34:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225441-is-there-any-documentation-for-the-apis-on-freshdesk- 2019-06-20T21:20:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225444-how-are-the-points-calculated-for-the-leaderboard- 2021-06-26T03:33:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225445-why-aren-t-my-points-updated-on-the-leaderboard-yet-even-though-i-ve-completed-a-quest- 2018-02-04T23:41:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225446-why-are-the-points-i-previously-earned-by-completing-a-quest-no-longer-credited-to-me- 2017-07-24T22:11:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225447-how-do-i-create-custom-quests- 2021-06-26T03:34:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225448-how-will-agents-be-notified-when-they-complete-a-quest- 2017-07-21T19:24:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225449-how-can-i-reset-the-gamification-points- 2021-06-26T03:34:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225450-how-can-i-edit-the-level-of-each-agent-manually- 2021-06-26T03:35:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225453-why-isn-t-status-mapping-in-jira-working-for-me- 2021-06-26T03:39:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225454-why-is-it-that-a-comment-in-jira-is-added-in-freshdesk-under-a-different-username- 2017-07-21T18:32:12+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225456-why-is-a-ticket-created-in-freshdesk-whenever-a-comment-is-added-in-jira- 2017-07-21T18:34:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225457-how-can-i-avoid-the-entire-html-code-that-comes-out-when-the-comment-section-is-included-in-the-messa 2017-07-21T18:45:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225458-can-i-use-dynamic-variables-when-setting-up-user-defined-slack-messages- 2017-07-21T18:51:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225459-why-aren-t-messages-being-pushed-to-slack- 2021-06-26T03:39:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225460-why-is-only-part-of-the-conversation-in-slack-being-converted-into-a-ticket-in-freshdesk- 2017-07-21T18:50:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225461-i-typed-my-auth-token-incorrectly-while-calling-fd-ticket-what-can-i-do- 2021-06-26T03:41:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225463-why-am-i-unable-to-execute-slash-commands- 2021-06-26T03:40:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225464-do-we-have-any-limit-to-the-number-of-public-and-private-channels- 2017-07-21T18:46:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225465-why-am-i-getting-a-failure-message-at-the-time-of-ticket-creation-and-being-asked-to-contact-support 2017-07-21T19:02:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225478-why-am-i-as-an-agent-not-getting-notifications-when-a-new-ticket-is-created- 2024-05-22T16:22:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225479-how-do-i-stop-my-users-from-receiving-an-email-to-sign-up-for-the-portal- 2024-11-07T14:21:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225480-why-are-my-requesters-receiving-two-emails-notifications-when-a-new-ticket-is-created- 2024-05-02T12:18:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225482-what-would-be-the-best-way-to-have-our-customers-view-reports-based-on-response-and-resolution-slas-f 2017-07-24T21:47:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225486-how-do-i-delete-or-cancel-my-account- 2025-04-04T18:46:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225487-how-do-i-export-my-helpdesk-data- 2023-03-09T13:47:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225488-why-am-i-unable-to-unzip-or-open-the-xml-file- 2021-06-26T00:21:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225489-how-do-i-change-the-details-of-the-primary-contact- 2021-06-25T22:27:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225491-how-can-i-change-the-company-name-in-my-freshdesk-account- 2017-07-24T20:06:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225492-how-does-the-spam-watcher-in-freshdesk-work- 2023-07-21T14:02:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225495-what-are-the-best-practices-to-delete-an-agent-without-losing-their-ticket-details- 2023-06-06T10:27:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225496-how-do-i-transfer-account-admin-access- 2023-06-06T10:07:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225497-how-can-i-find-out-the-number-of-day-passes-used-by-an-occasional-agent- 2017-07-24T21:21:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/225731-the-office-365-app 2021-06-18T02:33:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226032-using-search-in-freshdesk 2026-03-10T15:45:35+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226163-email-delivery-failure-notification-for-message-not-delivered-error 2024-11-27T13:36:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226195-how-to-create-parent-and-child-tickets- 2019-11-29T00:22:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226196-when-can-we-close-the-parent-ticket- 2018-02-15T01:00:35+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226197-how-to-add-multiple-child-tickets-to-a-parent-ticket- 2017-05-30T12:35:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226198-how-to-create-templates-for-child-tickets- 2021-06-26T01:15:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226199-what-would-be-the-source-of-a-child-ticket- 2017-04-06T12:01:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226200-how-many-child-tickets-can-be-added-to-a-parent-ticket- 2022-09-30T16:00:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226201-how-to-create-a-parent-ticket- 2025-02-18T12:33:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226202-what-happens-when-you-delete-a-parent-ticket- 2017-04-06T12:03:47+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226203-does-updating-the-status-of-parent-ticket-affect-the-child-ticket- 2023-06-27T11:03:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226204-what-happens-when-you-mark-a-parent-ticket-as-spam- 2017-05-30T12:53:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226205-can-we-filter-out-tickets-based-on-parent-and-child-tickets- 2023-04-20T15:06:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226206-can-we-filter-out-child-tickets-based-on-parent-ticket- 2017-05-30T12:53:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226207-from-which-plan-is-the-new-dashboard-available- 2023-04-11T16:51:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226208-how-to-change-the-view-of-dashboard-to-admin-snapshot- 2017-07-26T02:15:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226209-what-is-the-difference-between-agent-and-admin-snapshot- 2017-07-26T02:13:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226212-what-are-the-different-snapshots-available-in-the-new-dashboard- 2017-07-26T02:18:01+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226228-how-to-enable-or-disable-email-notifications- 2023-06-01T11:24:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226246-how-do-i-view-the-updates-made-to-a-ticket- 2017-07-25T22:31:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226250-can-the-admin-and-agents-view-the-same-system-activities-in-automations- 2017-07-25T22:47:20+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226255-what-is-a-requester-widget- 2017-07-25T21:13:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226257-is-it-possible-to-check-the-ticket-history-of-a-particular-customer- 2017-07-25T21:15:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226258-can-i-edit-the-requester-details-directly-from-the-requester-widget- 2017-07-25T21:18:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226260-how-do-i-add-remove-the-fields-to-be-displayed-on-the-requester-widget- 2021-06-25T17:48:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226261-i-am-not-able-to-add-more-custom-fields-to-the-requester-widget- 2017-07-25T22:20:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226263-can-details-apart-from-the-contact-details-in-freshdesk-be-retrieved-for-a-particular-requester- 2017-07-25T22:25:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226265-can-i-attach-multiple-files-while-replying-to-a-ticket- 2018-04-10T15:28:54+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226273-how-to-attach-files-which-are-larger-than-20-mb- 2018-07-26T12:44:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226275-when-does-shared-ownership-come-into-play- 2017-05-30T12:34:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226276-sample-scenario-for-shared-ownership- 2017-05-30T12:35:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226277-how-to-set-up-shared-ownership- 2021-06-26T01:13:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226279-how-to-setup-shared-ownership-for-existing-tickets- 2017-04-06T14:43:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226280-how-can-i-assign-large-number-of-groups-and-agents-for-shared-ownership- 2017-04-06T14:44:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226297-is-it-possible-to-link-tickets-in-freshdesk- 2017-04-06T16:22:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226298-where-how-do-you-link-tickets- 2023-04-11T17:15:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226299-can-i-filter-tickets-according-to-a-specific-tracker- 2017-04-06T16:26:38+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226300-is-the-linked-tickets-tracker-same-as-that-of-the-time-tracker-are-they-related- 2017-04-06T16:28:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226301-how-do-i-know-which-is-the-tracker-ticket- 2023-04-11T17:30:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226302-does-the-linked-ticket-actions-appear-in-the-activities-tab- 2017-04-06T16:32:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226303-can-we-delete-a-tracker-even-if-there-are-tickets-related-to-it- 2023-04-20T13:48:01+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226304-what-is-the-use-of-the-broadcast-button- 2023-04-20T14:50:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226305-how-many-number-of-tickets-can-be-linked-to-a-tracker- 2017-04-06T16:36:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226306-is-it-possible-to-link-multiple-tickets-at-once- 2021-01-18T21:00:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226307-is-it-possible-to-link-tickets-using-automations- 2017-04-06T16:38:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226308-can-a-linked-ticket-also-be-a-child-parent-ticket- 2019-02-22T13:24:12+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226309-what-are-the-mandatory-fields-while-creating-a-new-tracker- 2023-06-27T11:07:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226310-is-there-a-way-to-disable-the-link-to-a-tracker-option-for-specific-groups-agents- 2023-04-20T15:26:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226311-can-an-agent-link-a-ticket-to-any-tracker- 2021-01-18T21:02:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226312-can-a-related-ticket-be-unlinked- 2023-04-11T17:12:10+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226313-how-to-view-all-the-related-tickets-to-a-specific-tracker- 2017-07-20T01:11:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226314-how-to-view-all-related-tickets- 2023-04-11T17:31:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226315-how-do-i-view-all-related-tickets- 2021-01-18T20:53:53+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226316-can-we-edit-the-the-related-ticket-widget-i-e-show-more-details-of-the-tracker- 2017-04-06T17:26:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226317-is-there-a-bulk-action-to-unlink-multiple-tickets-at-once- 2017-04-06T17:27:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226318-an-agent-is-able-to-view-all-the-related-tickets-but-not-view-it-separately-why- 2024-05-27T12:32:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226330-how-to-set-holidays-and-change-calendar-holidays-to-working-day- 2023-06-28T14:41:53+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226333-how-to-configure-business-hours- 2023-09-19T15:15:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226336-how-to-escalate-sla-violation-to-another-group-or-third-party-who-is-not-an-agent- 2021-06-25T21:24:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226339-using-smart-notifications 2025-03-27T12:19:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226362-what-is-multilingual-knowledge-base-which-plan-can-i-see-this-in- 2021-06-26T02:54:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226364-can-i-change-the-primary-language-after-enabling-multilingual-support- 2017-08-30T15:31:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226366-is-it-possible-to-hide-all-articles-of-one-language-from-the-customers-which-are-work-in-progress- 2021-06-26T03:01:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226367-how-do-customers-visitors-change-the-language-on-the-customer-portal- 2023-08-22T20:02:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226368-who-all-can-change-the-language- 2023-07-21T16:16:54+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226370-how-to-add-an-article-in-its-translated-version- 2017-07-25T23:49:35+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226371-can-i-refer-the-master-version-while-editing-a-translation- 2017-07-25T23:53:10+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226372-how-to-show-the-author-name-in-an-translated-article- 2023-05-08T18:26:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226373-can-i-have-different-tags-folder-category-names-for-translated-articles- 2017-07-26T21:41:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226376-how-do-i-change-the-article-status-from-red-to-green- 2017-07-26T20:29:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226377-if-any-changes-are-made-to-the-master-version-does-it-mark-the-other-translations-as-outdated-automa 2017-07-26T20:22:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226378-can-i-view-the-analytics-for-each-translation- 2017-07-26T19:52:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226379-how-can-you-support-multiple-support-languages-in-the-account- 2021-06-26T03:00:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226392-why-did-my-account-get-suspended- 2018-04-10T12:56:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226393-how-do-i-export-the-data-in-my-account- 2021-11-12T01:05:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226438-how-do-you-check-if-an-agent-is-looking-at-the-same-ticket- 2023-08-22T19:48:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226443-how-do-we-check-if-an-agent-is-answering-replying-to-your-ticket- 2017-07-25T19:39:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226460-export-ticket-activities-from-your-helpdesk 2025-09-16T12:56:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226556-how-do-we-approve-forums-in-freshdesk-before-they-are-published-on-the-portal- 2021-06-26T03:21:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226559-from-which-plan-is-the-forums-available-in-freshdesk- 2023-04-12T10:36:10+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226560-what-is-the-hierarchy-of-the-community-forums-in-freshdesk- 2017-07-24T22:02:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226562-who-will-receive-the-approval-email-for-forums- 2021-06-26T03:22:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226610-how-to-edit-the-subject-line-of-the-tickets-based-on-certain-conditions-or-specific-keyword-in-the-su 2021-06-26T01:03:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226630-why-are-agents-receiving-tickets-in-their-mailbox-apart-from-the-helpdesk- 2023-11-20T22:56:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226637-how-to-stop-the-ticket-closure-notification-for-a-specific-ticket- 2024-05-30T16:52:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226661-how-to-set-up-email-notifications-and-reminders-for-sla-violation- 2023-06-06T12:45:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226663-how-to-notify-customers-when-agent-adds-public-note- 2024-03-28T18:23:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226666-how-to-set-up-agent-reply-templates- 2023-06-06T11:48:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226667-how-to-notify-the-customer-when-a-ticket-is-closed-or-resolved- 2021-06-25T22:49:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226781-how-to-periodically-schedule-the-available-reports- 2023-04-11T16:42:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226782-why-am-i-not-able-to-view-the-option-for-scheduling-reports- 2023-04-11T16:44:01+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226783-can-i-schedule-reports-for-other-agents-or-customers- 2017-07-20T02:26:20+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226785-can-i-schedule-multiple-exports-of-the-same-report- 2017-07-20T02:16:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226786-how-to-delete-a-scheduled-report- 2018-04-18T12:29:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226787-how-can-i-receive-a-pdf-format-of-the-report-directly- 2017-07-20T02:39:10+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226790-is-it-possible-to-filter-a-report-based-on-a-custom-text-field- 2017-07-20T14:02:32+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226795-how-to-export-tickets-to-a-particular-email-address- 2018-03-12T23:28:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226830-how-to-get-the-number-of-tickets-that-an-agent-re-assigned-to-another-agent- 2017-07-20T19:27:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226833-is-it-possible-to-filter-tickets-based-on-ticket-status- 2017-07-20T18:31:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226834-how-to-filter-reports-based-on-the-country-from-which-they-are-raised- 2021-06-26T02:30:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226837-what-are-the-metrics-displayed-in-helpdesk-in-depth-report- 2017-07-20T18:34:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226838-is-a-merged-ticket-taken-into-consideration-while-generating-reports- 2017-07-20T19:17:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226839-in-the-phone-summary-report-what-does-unanswered-call-mean- 2018-06-19T19:35:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226840-why-are-the-changes-made-on-a-ticket-not-reflecting-in-the-reports- 2023-04-11T16:56:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226842-what-are-the-different-types-of-reports-available-across-various-plans-in-freshdesk- 2023-04-11T16:38:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226846-what-tickets-are-taken-into-account-for-the-count-of-resolved-tickets-in-reports- 2017-07-20T19:37:32+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226848-where-can-i-see-the-total-number-of-tickets-that-were-reassigned-by-one-group-to-another- 2018-02-04T01:46:25+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226849-how-are-the-resolution-sla-and-first-response-sla-percentage-metrics-calculated- 2017-07-20T19:43:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226851-can-i-brand-tickets-separately-for-different-products- 2021-06-25T21:50:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226852-while-adding-a-new-product-i-get-the-error-message-please-enter-a-valid-email-address-why-so- 2017-07-25T01:57:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226854-why-am-i-not-able-to-filter-the-helpdesk-in-depth-report-based-on-group-and-agent-name- 2023-04-11T16:46:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226856-would-the-response-time-of-a-reply-sent-outside-business-hours-be-taken-into-account-in-agent-perform 2019-02-22T14:40:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226857-where-do-i-enter-the-url-for-my-new-product- 2021-06-25T21:44:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226859-how-is-the-tickets-re-opened-metric-calculated-if-a-ticket-is-reopened-multiple-times- 2017-07-20T20:59:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226861-how-are-fcr-first-response-sla-and-average-first-response-time-metrics-calculated-for-agent-perfo 2019-02-21T20:31:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226866-do-waiting-on-customer-and-waiting-on-third-party-statuses-affect-the-average-response-time- 2017-07-21T15:07:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226868-is-there-an-api-to-list-all-the-tickets-and-schedule-it-for-a-particular-time- 2017-07-25T02:57:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226870-how-do-i-check-the-number-of-overdue-tickets-for-an-agent- 2017-07-20T21:42:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226892-what-do-you-mean-by-multiple-products- 2017-07-25T02:15:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226899-how-do-i-set-the-product-in-the-embeddable-widget- 2017-07-25T02:29:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/226905-how-do-i-setup-different-kbase-for-different-products- 2021-06-25T22:01:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/227388-how-to-disable-forums- 2021-06-26T03:25:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/227549-how-can-i-onboard-my-customers-into-freshdesk- 2021-06-24T19:37:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/227562-can-we-export-contacts-from-freshdesk- 2023-07-21T13:58:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/227566-can-i-resend-an-activation-link-to-a-customer- 2023-08-24T12:15:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/227568-how-can-i-change-the-email-address-of-an-existing-contact-in-freshdesk- 2023-07-21T13:58:25+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/227635-setting-up-shared-ownership-of-tickets 2023-03-29T13:49:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/227637-circumventing-automations-rules-that-remove-shared-ownership 2021-06-18T00:20:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/227719-system-and-browser-requirements-for-freshdesk 2024-08-16T10:35:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/227960-would-an-agent-with-restricted-access-be-able-to-view-shared-ownership-tickets- 2017-06-29T23:54:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/227961-would-an-agent-with-group-access-be-able-to-view-shared-ownership-tickets- 2017-06-29T23:55:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/227962-can-internal-group-or-agents-be-included-in-automation-rules- 2019-08-20T16:27:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/227963-is-it-possible-to-trigger-an-action-using-the-ticket-update-automation-if-the-internal-group-is-chang 2023-06-27T12:00:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228012-i-have-a-problem-while-importing-contacts-what-could-the-issue-be- 2017-07-05T15:33:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228016-how-do-i-view-deleted-tickets- 2018-12-12T13:43:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228017-can-i-change-the-default-values-while-running-a-report- 2017-07-21T15:26:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228023-how-can-i-manage-notifications-through-mobile-apps- 2017-07-20T01:11:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228024-customers-are-not-able-to-open-the-ticket-url-in-the-response-how-can-i-rectify-this- 2021-06-24T23:20:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228028-how-to-cancel-my-freshdesk-account- 2024-10-17T16:06:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228029-how-to-create-articles-in-multiple-languages- 2021-06-26T02:58:10+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228035-why-is-the-feedback-form-not-loading-on-my-website-after-i-added-an-ssl-certificate- 2021-06-25T01:54:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228036-how-do-i-view-the-archived-tickets-on-my-account- 2022-05-19T13:58:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228044-where-is-the-mailchimp-widget-located-please- 2017-07-21T20:33:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228046-i-am-not-able-to-login-to-my-account-through-the-mobile-app-why- 2018-11-07T15:54:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228049-how-to-automatically-stop-the-time-tracker- 2019-02-21T19:16:10+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228050-what-is-freshdesk- 2024-07-24T14:45:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228051-how-do-i-enable-the-linked-ticket-feature-on-my-account- 2023-04-20T15:43:24+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228056-how-to-sort-my-tickets-such-that-the-oldest-tickets-are-on-the-top-of-the-tickets-queue- 2023-07-24T16:31:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228059-i-do-not-have-the-e-commerce-option-even-though-i-am-in-the-estate-plan-please-help-me-with-this- 2021-06-26T04:19:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228063-i-am-trying-to-setup-the-helpdesk-on-my-iphone-and-it-s-prompts-me-for-my-company-url-please-help-me 2017-07-20T19:10:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228077-how-do-i-integrate-xero-with-freshdesk- 2021-06-26T03:54:35+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228083-how-does-the-top-customer-analysis-report-work- 2018-12-12T10:43:38+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228084-how-do-i-activate-my-freshdesk-account- 2020-11-30T12:45:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228085-i-see-that-there-is-a-new-reporting-feature-called-ticket-lifecycle-added-to-my-panel-please-brief 2023-04-11T16:51:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228087-how-do-i-find-the-number-of-replies-sent-by-my-agents- 2017-07-21T15:50:10+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228112-how-to-add-apps-to-my-freshdesk-account- 2023-07-21T16:21:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228123-how-can-i-view-the-ticket-properties-of-a-ticket-using-api- 2017-07-06T20:40:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228130-why-are-customers-not-receiving-emails-from-freshdesk- 2024-06-06T11:16:01+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228134-why-am-i-receiving-an-email-saying-payment-is-declined- 2017-07-24T22:10:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228135-how-do-i-change-the-due-time-of-a-ticket- 2021-06-25T21:23:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228137-how-to-edit-automatic-email-notifications- 2023-06-01T11:26:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228152-how-do-i-change-the-survey-pitch- 2021-06-25T22:15:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228158-how-can-i-import-my-existing-knowledge-base-into-freshdesk- 2018-08-23T10:43:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228175-how-to-send-escalation-emails-to-unresponsive-agents- 2024-09-19T11:15:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228241-where-can-i-view-the-tickets-in-my-account-how-can-i-sort-my-queue- 2023-07-21T14:05:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228244-how-can-i-create-a-view-to-see-only-the-tickets-i-am-working-on- 2023-07-24T17:18:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228388-the-jira-app-creating-a-custom-field 2019-08-21T18:39:24+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228473-what-is-the-time-period-taken-to-update-the-sections-on-admin-dashboard- 2022-06-21T14:50:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228680-what-is-the-difference-between-response-due-and-overdue- 2021-06-25T21:24:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228983-how-do-i-create-a-new-freshdesk-account- 2020-02-14T14:00:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228986-who-would-have-access-to-reports-in-freshdesk- 2017-08-31T20:24:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228987-how-to-create-a-new-support-ticket-to-freshdesk-support- 2024-05-23T14:53:47+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228988-how-do-i-enable-round-robin-ticket-assignment-in-my-account- 2021-06-25T19:46:01+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228991-where-do-i-find-the-documentation-for-api- 2017-08-31T21:27:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228992-how-do-i-split-a-customer-response-into-a-new-ticket- 2023-10-04T14:45:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/228993-where-do-i-configure-single-sign-on-within-freshdesk- 2023-07-21T16:04:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229011-how-can-i-link-an-article-to-the-reply-of-a-ticket- 2023-08-22T20:13:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229035-how-to-setup-automatic-email-response-to-customers-for-new-tickets- 2024-03-28T18:22:35+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229036-what-is-the-e-commerce-channel- 2018-07-04T12:48:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229037-what-is-an-sla-and-how-do-i-create-a-new-sla-policy- 2021-06-25T21:21:25+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229039-what-is-a-ticket- 2023-05-26T16:17:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229040-what-is-sugarcrm-how-do-i-integrate-with-my-sugarcrm-account- 2021-06-26T03:55:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229069-why-is-it-best-to-not-overwrite-the-default-style-in-freshdesk- 2017-09-07T01:12:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229070-what-do-i-need-to-do-to-have-different-side-bars-in-my-support-portal- 2017-09-07T01:12:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229071-how-do-i-customise-my-profile-page- 2017-09-07T01:13:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229072-can-i-have-colour-coding-in-tickets-view-based-on-the-priority-of-the-ticket- 2023-08-22T19:52:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229073-is-there-a-liquid-object-available-that-would-tell-the-url-of-any-of-the-pages-at-the-customer-portal 2017-09-07T01:14:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229075-how-can-i-display-the-first-name-of-the-customer-in-the-forum-details-page- 2021-06-24T19:16:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229419-how-do-i-import-contacts-to-my-account- 2025-06-30T11:58:35+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229434-why-is-an-outbound-email-set-to-close-status-automatically- 2017-09-22T14:15:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229438-when-does-a-tickets-tab-auto-refresh- 2019-11-20T18:31:20+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229608-adding-a-phone-channel-to-your-freshdesk 2021-06-18T06:27:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229635-multi-channel-support 2023-05-26T15:40:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/229718-when-a-ticket-is-created-does-the-timer-start-right-away-how-can-i-stop-the-timer-when-i-respond-to 2023-03-31T14:37:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/230148-how-to-create-a-new-customer-satisfaction-survey- 2023-04-19T17:10:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/230161-can-i-use-a-template-to-create-a-new-ticket- 2021-06-26T01:27:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/230164-how-can-i-integrate-zoho-crm-with-freshdesk- 2021-06-26T03:55:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/230165-resolve-email-delivery-failures 2024-11-25T22:05:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/230170-how-can-i-get-a-reports-with-customised-metrics-to-suit-my-business-requirements- 2018-03-14T22:31:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/230171-how-can-i-see-the-number-of-tickets-received-on-a-daily-basis- 2024-05-31T11:46:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/230181-how-to-integrate-freshdesk-with-my-shopify-store- 2021-06-26T03:56:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/230253-i-am-not-getting-notified-when-i-am-assigned-on-a-ticket-please-help- 2023-03-31T11:21:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/230304-how-can-i-track-an-article-which-is-not-useful-for-a-customer- 2017-11-17T19:37:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/230309-how-can-i-login-to-my-account- 2018-12-12T11:09:32+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/230310-how-do-i-create-a-ticket-on-behalf-of-a-customer- 2023-08-24T22:09:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/230311-how-does-sso-in-freshdesk-work- 2020-04-16T18:28:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/231527-perform-ticket-actions 2025-12-18T10:46:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/232124-how-to-get-google-hangouts-notifications-on-your-freshdesk-tickets- 2021-06-18T02:22:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/232244-setting-up-the-freshcaller-integration 2022-05-27T11:33:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/232249-what-gets-synced-between-your-freshdesk-and-freshcaller-account-on-integration- 2021-06-18T06:29:53+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/232273-the-microsoft-teams-app 2025-10-15T15:43:38+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/232355-the-google-drive-app 2021-06-18T02:23:20+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/232515-annotate-images-in-freshdesk 2024-06-12T15:43:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/232560-know-your-customer-journey 2020-03-31T17:45:47+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/232590-does-freshdesk-support-live-chat-as-a-channel- 2024-05-23T15:30:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/232591-what-does-the-freshdesk-freshchat-integration-do- 2018-04-11T10:41:38+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/232592-how-can-i-set-up-the-freshchat-integration- 2025-02-19T15:00:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/232594-getting-started-with-freshchat 2023-07-21T16:19:32+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/232691-using-tags-in-freshdesk 2023-02-21T13:42:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/232712-what-happens-when-the-attachment-size-limit-goes-beyond-the-threshold- 2018-04-10T18:46:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/232946-can-i-send-bulk-emails-to-customers-using-freshdesk- 2018-04-24T12:12:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/233255-how-can-i-delete-an-archived-ticket- 2018-05-17T18:04:01+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/233591-set-up-your-sandbox-account 2025-12-02T19:17:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/233919-using-canned-forms-to-increase-agent-productivity 2025-12-05T17:53:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/234371-team-dashboards-setup-and-functionality 2024-10-22T15:08:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/234412-freshdesk-domains-to-whitelist-in-your-firewall 2024-06-12T20:01:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/234532-how-do-i-create-a-custom-ticket-view- 2018-12-14T15:22:24+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/234533-how-do-i-specify-time-range-for-export- 2018-12-19T15:30:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/234655-can-i-download-freshdesk- 2021-01-18T20:09:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/234659-how-to-make-myself-an-account-administrator- 2021-06-26T01:40:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/234954-where-is-the-option-to-forward-a-ticket- 2018-12-14T15:24:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/234956-what-is-the-maximum-size-of-a-file-that-can-be-attached-to-a-ticket- 2018-12-19T15:32:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/234957-i-want-to-login-as-administrator 2021-06-26T01:38:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/234959-how-to-exclude-the-full-email-thread-in-each-customer-reply-to-a-ticket- 2018-12-17T15:15:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/234965-hi-is-there-a-storage-limit-on-your-platform- 2022-05-30T16:43:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235139-why-am-i-not-able-to-login-to-my-freshdesk-account- 2024-05-23T18:02:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235140-how-to-reset-my-password- 2025-10-10T09:22:53+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235147-is-there-a-limit-in-the-number-of-tickets-you-can-have- 2018-12-17T15:16:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235182-can-a-public-note-be-changed-to-private- 2018-12-17T15:17:47+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235296-how-to-assign-ticket-to-companies- 2018-12-19T15:40:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235312-can-i-see-an-email-after-its-deleted-from-trash- 2018-11-21T12:40:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235353-how-to-integrate-freshmarketer-s-session-replay-with-freshdesk- 2021-06-18T02:27:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235358-personalize-support-using-customer-segments 2025-12-17T12:23:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235464-what-to-do-if-account-is-blocked-due-to-high-traffic- 2023-05-19T11:26:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235466-what-are-the-charges-for-call- 2018-12-18T16:07:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235474-how-do-i-notify-my-team-members-about-the-proceedings-of-the-tickets- 2018-11-21T12:44:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235483-will-agents-be-able-to-respond-to-tickets-on-their-smartphones-using-freshdesk- 2018-11-21T12:50:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235512-as-an-agent-how-can-i-update-the-email-address-for-my-profile- 2021-06-26T01:42:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235519-is-there-an-option-to-add-more-than-one-email-address-in-to-when-replying- 2018-12-17T15:13:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235520-how-to-respond-to-multiple-tickets-with-a-common-reply- 2023-06-02T16:29:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235522-how-can-i-allow-customers-to-access-solution-articles-without-signing-in- 2021-06-26T01:42:47+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235524-what-will-happen-to-my-reports-if-i-delete-an-invalid-ticket- 2018-12-13T17:43:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235528-how-many-tickets-can-i-link-to-a-tracker- 2018-12-17T15:10:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235532-how-to-check-the-agent-s-availability-for-automatic-ticket-assignment- 2020-10-14T15:52:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235745-track-changes-using-audit-log 2024-10-16T16:45:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235767-using-the-freshdesk-freshconnect-integration- 2020-07-01T18:10:47+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235768-the-freshdesk-freshconnect-integration-faq 2023-02-15T17:01:24+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235775-how-to-undo-ticket-merging- 2018-08-28T14:13:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235777-why-are-emails-not-converted-as-tickets- 2024-11-25T22:07:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235779-how-to-avoid-ticket-duplication-issue-in-freshdesk- 2024-03-28T12:50:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235810-where-is-your-data-servers-located- 2025-07-17T11:35:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235811-how-do-i-create-an-app- 2018-12-14T11:15:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235823-which-ticket-statuses-are-considered-in-the-on-hold-count- 2018-12-13T15:58:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235841-unable-to-allocate-a-day-pass 2021-06-26T01:44:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235900-how-do-i-edit-ticket-fields- 2023-04-20T16:01:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235906-ticket-field-that-i-created-is-not-present-in-the-filters 2018-12-17T15:08:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235908-how-to-include-ticket-thread-when-forwarding-conversation- 2023-06-01T11:13:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235910-how-to-change-due-by-date-of-a-ticket- 2021-06-25T18:20:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235912-what-are-flags-how-can-i-fliter-using-flags- 2023-08-24T21:13:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235933-what-do-the-green-and-red-arrow-marks-in-the-helpdesk-in-depth-report-denote- 2018-12-13T17:53:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235936-as-an-admin-can-i-get-a-notification-if-an-agent-is-deleted- 2018-12-19T15:17:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235937-are-reporting-metrics-calculated-based-on-calendar-hours-or-business-hours- 2021-06-26T02:27:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235967-how-do-i-remove-the-freshdesk-branding- 2021-01-18T20:17:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/235969-does-the-order-of-the-sla-policies-matter- 2018-12-13T17:26:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236052-i-am-unable-to-convert-a-ticket-to-a-forum-topic- 2018-09-05T12:45:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236138-how-to-change-the-from-email-address-of-a-ticket- 2021-02-15T15:03:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236169-how-many-child-tickets-can-i-add-to-a-parent-ticket- 2018-09-10T10:37:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236171-how-to-edit-a-canned-response- 2021-06-26T01:49:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236184-how-to-change-the-subject-of-a-ticket- 2021-03-23T17:12:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236212-how-can-i-avoid-spam-tickets-created-from-portal- 2023-04-20T16:08:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236218-can-day-passes-be-added-automatically- 2021-06-26T00:31:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236221-how-to-change-the-name-to-whom-the-invoice-is-addressed-to- 2018-09-12T11:05:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236226-why-is-my-account-suspended- 2018-12-18T17:34:35+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236227-what-are-prorated-charges- 2020-11-23T21:06:24+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236230-when-i-export-the-tickets-for-a-certain-period-of-time-why-don-t-i-get-the-full-count-in-export- 2024-05-22T20:29:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236243-how-to-get-an-export-of-tickets-that-have-violated-sla- 2018-09-12T14:38:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236244-can-i-add-images-to-solution-articles-using-api- 2018-12-14T11:15:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236253-i-m-looking-for-the-reseller-of-your-product 2023-04-11T16:57:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236280-my-ticket-shows-response-due-though-it-has-a-response-already 2018-11-21T16:09:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236290-how-do-i-delete-multiple-tickets-from-same-person- 2023-07-21T14:04:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236309-how-can-i-bypass-sso-login-when-i-have-it-enabled- 2025-02-24T09:35:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236373-how-do-i-create-a-ticket-for-my-own-reference- 2018-09-19T06:17:25+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236714-how-to-create-a-new-portal- 2021-06-26T01:51:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236739-how-to-remove-cc-from-a-ticket- 2023-07-21T14:04:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236746-can-i-add-a-customer-satisfaction-survey-for-a-ticket-using-api- 2018-12-14T11:17:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236751-what-changes-happens-at-the-customer-end-when-we-lock-a-topic- 2018-09-24T14:24:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236755-will-automated-responses-be-counted-as-an-agent-response-in-therreports- 2018-12-13T17:53:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236768-agent-is-locked-due-to-multiple-incorrect-logins 2021-01-18T20:21:54+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236769-how-to-create-a-contact-using-api- 2018-12-14T11:18:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236807-sso-is-not-working-and-getting-the-message-session-expired-please-login-again- 2018-12-18T15:08:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236852-what-will-be-the-impact-on-existing-tickets-if-we-update-some-dropdown-fields- 2021-06-25T18:27:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236889-is-it-possible-to-have-an-account-with-one-user- 2018-12-19T14:44:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236903-how-to-create-a-ticket-with-dependent-field-using-api- 2018-12-14T12:01:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236905-what-is-freshconnect- 2018-12-18T13:27:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236907-how-can-i-start-a-conversation-with-an-external-member-using-freshconnect- 2018-12-18T13:29:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236908-sso-error-login-was-unsuccessful-validation-failed-invalid-signature-on-saml-response 2022-09-27T11:28:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236913-how-will-i-be-notified-in-freschconnect- 2018-10-02T16:21:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236925-automatically-track-the-time-spent-on-tickets 2019-07-05T10:41:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236934-who-can-create-team-dashboards- 2020-07-15T14:07:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236936-who-can-view-team-dashboards- 2018-12-13T15:59:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236937-what-are-the-different-types-of-widgets-in-team-dashboards 2018-10-03T15:04:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236938-what-is-audit-log- 2024-09-19T11:12:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236941-can-i-edit-an-announcement-in-team-dashboards- 2018-12-13T16:01:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236943-is-the-team-dashboard-realtime- 2018-12-13T16:00:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/236958-total-time-spent-on-company-tickets 2018-12-13T16:09:53+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237050-can-you-post-anonymously-in-forums- 2018-10-11T12:43:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237072-can-i-re-open-an-archived-ticket- 2018-11-22T13:50:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237097-what-are-the-cases-in-which-the-sla-would-not-run-on-tickets- 2021-06-26T01:54:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237106-is-it-possible-to-hide-certain-ticket-fields-to-certain-agents- 2018-10-15T18:04:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237116-how-to-remove-quoted-text-via-api- 2018-12-14T12:04:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237117-i-want-to-know-what-the-customers-are-viewing-in-the-website- 2018-10-16T12:35:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237193-can-i-unsplit-a-ticket- 2023-07-21T14:05:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237251-when-opening-ticket-the-page-scrolls-down-to-latest-reply 2018-10-23T14:14:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237263-tickets-page-keeps-loading-in-freshdesk 2018-12-17T15:30:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237264-how-do-i-find-my-freshdesk-account-url-using-my-email-address- 2018-12-18T13:32:35+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237271-where-is-the-spam-folder- 2020-04-06T09:46:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237320-how-did-a-ticket-land-in-the-spam-folder- 2018-12-17T15:33:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237325-how-to-create-leads-in-freshsales-from-freshdesk- 2018-12-18T14:20:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237330-i-need-a-call-answering-system- 2018-12-18T14:39:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237346-is-there-a-way-to-send-a-notification-to-all-customer-at-once- 2018-11-30T14:44:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237402-how-do-i-get-a-list-of-agent-id-s- 2018-11-05T13:19:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237403-i-would-like-to-change-the-freshworks-profile-email 2019-01-07T09:26:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237405-how-can-i-export-tickets-including-the-content-of-the-ticket- 2024-05-22T20:38:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237407-i-am-not-able-to-merge-a-ticket-to-a-child-ticket 2018-12-17T15:39:01+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237412-i-need-to-add-more-than-one-social-media-accounts-on-freshdesk 2023-05-26T15:32:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237466-want-to-be-a-partner-of-freshdesk 2018-12-18T14:21:53+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237469-can-i-manage-assets-in-freshdesk- 2018-12-18T14:46:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237489-is-there-a-demo-video-of-freshdesk- 2024-06-07T17:40:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237548-can-i-publish-a-dashboard-to-my-customers- 2020-07-15T14:09:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237553-is-there-a-possibility-to-lock-a-ticket-while-one-agent-is-answering-and-working-on-that- 2019-02-22T13:14:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237571-can-i-unarchive-a-ticket- 2018-11-13T15:17:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237602-i-want-to-prevent-a-customer-from-starting-a-forum-topic 2023-04-20T17:52:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237671-we-would-like-to-add-freshping-to-our-service- 2018-11-16T13:29:25+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237694-on-which-package-is-the-facebook-integration-available- 2023-04-11T17:04:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237721-there-is-a-not-secure-message-when-accessing-the-system-from-chrome 2021-06-26T04:09:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237777-i-need-information-on-freshmarketer 2018-12-18T14:56:24+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237798-when-will-the-data-be-deleted-once-i-cancel-my-account- 2024-11-29T11:54:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237799-how-to-modify-a-parent-child-association- 2019-02-22T13:22:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237804-how-can-i-see-drafts-by-another-agent- 2023-06-05T11:32:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237806-i-need-to-find-how-to-change-a-survey-response 2018-12-13T17:32:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237877-where-can-i-find-the-customer-fields-in-ticket-page- 2021-06-25T18:32:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237878-will-non-business-hours-be-counted-in-calculating-resolution-time- 2018-12-13T17:57:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237880-list-all-tickets-with-conversations-using-api 2018-12-14T15:03:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237896-what-is-the-difference-between-the-old-sprout-and-new-sprout-plans- 2023-05-26T15:58:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237898-looking-for-documentation-or-manuals-on-setting-up-freshdesk 2018-11-29T12:30:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237899-what-happens-when-i-delete-a-product- 2018-12-18T15:03:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237901-how-can-i-mark-a-discussion-as-closed-or-resolved-in-freshconnect- 2018-12-18T15:03:47+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237903-can-i-create-mailing-lists-when-writing-emails- 2018-12-17T15:45:53+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237905-i-want-to-report-on-how-many-users-are-reading-the-articles-on-the-helpdesk 2021-01-15T17:06:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237906-i-can-t-add-my-facebook-to-freshdesk-it-says-it-is-still-paired-to-a-deleted-account- 2018-11-29T15:24:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237909-is-it-possible-to-have-agents-with-different-plans- 2020-05-26T18:04:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237927-is-there-also-limit-for-adding-occasional-agents- 2018-12-13T17:36:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237928-how-to-view-call-time-and-other-metrics-in-freshcaller- 2018-12-18T15:04:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/237944--error-loading-widget-error-message-on-team-dashboards 2018-12-03T10:37:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/238006-proactive-outreach-for-shopify 2021-06-18T00:06:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/238079-if-i-resolve-a-tracker-ticket-do-all-the-tickets-linked-to-it-will-become-resolved- 2018-12-10T13:24:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/238137-connect-your-whatsapp-number-with-freshdesk 2026-03-09T11:22:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/238735-hipaa-configuration-guide 2023-08-02T19:48:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/238847-is-there-an-api-to-bulk-export-or-update-solutions- 2021-06-26T03:17:10+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/238848-how-to-create-a-solution-article-using-api- 2019-02-04T10:48:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/238850-what-is-freshworks-switcher- 2023-07-21T14:06:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/238851-can-we-delete-a-customer-reply-in-ticket- 2019-02-04T11:53:38+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/238979-configure-omniroute-settings 2025-12-18T11:43:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/239036-is-there-any-way-to-see-the-automated-responses-the-customer-receives-for-a-ticket- 2023-03-31T11:22:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/239263-freshworks-terms-of-service-tos-update-march-2019 2020-03-27T14:57:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/239273-set-up-your-help-widget 2024-10-08T10:19:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/239323-what-each-default-sla-flag-means-on-the-ticket-page 2019-03-12T17:33:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/239337-multilingual-ticket-fields-and-forms 2025-03-13T11:29:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/239747-can-i-associate-separate-group-for-each-product- 2021-06-25T22:05:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/239757-introduction-to-analytics 2024-10-22T14:33:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/239858-how-to-protect-your-helpdesk-from-spam-attack- 2026-03-17T14:47:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/239924-can-a-linked-ticket-be-merged-with-another-ticket- 2023-04-20T16:14:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/239926-proactive-support-email-outreach 2024-06-06T11:35:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/239927-how-do-i-enroll-my-agents-in-the-freshdesk-academy- 2019-04-24T15:06:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/240067-why-am-i-not-able-to-link-tickets-to-a-tracker- 2020-02-19T12:07:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/240290-while-importing-contacts-does-it-update-the-existing-or-create-new-contacts- 2019-06-13T11:44:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/240703-scheduling-reports-in-analytics 2025-05-19T17:58:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/240707-saving-reports-in-analytics 2023-04-20T17:50:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/240708-filtering-reports-in-analytics 2024-09-09T15:21:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/240744-ticket-volume-trends-report 2023-05-26T16:07:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/240745-helpdesk-ticket-volume-report 2023-03-31T15:04:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000009-unresolved-tickets-in-analytics-helpdesk-ticket-volume- 2023-04-27T16:37:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000016-helpdesk-performance-report 2023-04-27T16:18:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000017-average-first-response-time-in-analytics-helpdesk-performance- 2023-05-26T16:08:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000018-average-response-time-in-analytics-helpdesk-performance- 2023-05-26T16:05:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000019-average-resolution-time-in-analytics-helpdesk-performance- 2023-04-27T16:39:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000020-average-first-assign-time-in-analytics-helpdesk-performance- 2023-04-27T16:41:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000021-first-contact-resolution-in-analytics-helpdesk-performance- 2023-05-26T16:06:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000022-tickets-first-responded-within-sla-in-analytics-helpdesk-performance- 2023-05-26T15:45:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000023-tickets-resolved-within-sla-in-analytics-helpdesk-performance- 2023-05-26T16:03:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000024-agent-performance-report-in-analytics 2023-06-19T11:35:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000025-group-performance-report-in-analytics 2023-06-19T12:24:20+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000026-performance-distribution-report-in-analytics 2023-06-16T17:20:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000027-time-sheet-summary-report-in-analytics 2023-05-30T14:29:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000028-top-customer-analysis-report-in-analytics 2024-06-12T16:21:24+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000029-ticket-lifecycle-report-in-analytics 2024-06-12T14:59:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000031-customer-satisfaction-survey-report-in-analytics 2021-12-14T08:53:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000032-advanced-configurations-with-the-help-widget-api 2024-10-11T12:22:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000033-exporting-your-data-in-analytics 2024-10-22T15:02:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000035-how-to-sign-up-for-a-freshdesk-account 2021-06-21T22:37:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000041-support-metrics-in-freshdesk-analytics 2026-03-02T13:17:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000067-integrate-freshdesk-with-jira-plus 2026-03-13T09:52:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000074-support-multiple-languages-in-your-help-widget 2024-10-08T16:13:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000086-is-it-possible-to-send-a-satisfaction-survey-for-tickets-that-came-through-facebook- 2023-05-26T15:38:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000104-why-am-i-not-able-to-see-apps-in-the-sprout-plan- 2023-04-11T17:06:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000119-localize-your-feedback-forms-with-multilingual-customer-satisfaction-surveys 2021-06-17T23:43:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000121-managing-your-knowledge-base-for-multiple-products 2021-01-18T20:25:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000206-freshworks-privacy-update 2019-09-17T16:37:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000585-about-freshdesk-knowledge-base 2025-03-13T16:19:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000586-understanding-article-status 2026-02-26T11:26:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000652-receiving-spam-emails-to-support-domain-freshdesk-com-please-help- 2024-05-30T16:47:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000978-authenticating-users-into-the-help-widget 2025-02-17T11:47:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000991-shopify-embedding-the-knowledge-base-and-a-contact-form 2026-02-11T12:45:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000000995-how-to-find-out-the-raw-data-belonging-to-a-particular-widget- 2024-04-29T16:26:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001002-how-do-i-export-the-report-data-from-analytics- 2024-06-25T17:17:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001003-can-i-schedule-a-report-in-analytics- 2023-04-20T15:51:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001004-will-i-be-able-to-schedule-report-widgets- 2019-10-22T09:53:12+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001005-can-the-data-in-reports-widgets-be-made-realtime- 2019-10-22T09:54:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001006-can-i-configure-widgets-with-the-time-period-greater-than-the-corresponding-report-time-frame- 2019-10-22T09:54:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001007-can-the-reports-in-analytics-be-shared-with-others-in-the-helpdesk- 2019-10-22T09:55:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001008-how-many-custom-reports-can-i-create-at-the-maximum- 2019-10-22T09:55:53+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001009-how-many-widgets-can-i-add-to-a-custom-report- 2019-10-22T09:56:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001013-exporting-the-ticket-fields-using-analytics-data-export-via-api-or-email 2025-09-16T12:20:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001028-custom-reporting-basics 2025-07-22T15:48:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001030-applying-filters-at-a-widget-level-in-analytics 2024-10-22T14:47:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001039-setting-up-multiple-metrics-inside-a-widget 2021-05-05T11:17:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001045-score-card-widget-in-freshdesk-ios-app 2019-11-15T15:33:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001047-do-we-have-api-and-integration-capabilities-in-the-free-sprout-plan- 2020-06-17T14:06:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001053-setting-up-single-sign-on-for-your-wordpress-users 2021-07-13T19:01:32+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001054-converting-wordpress-comments-to-freshdesk-tickets 2021-07-13T17:29:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001072-how-can-i-authenticate-wordpress-users-to-login-to-freshdesk- 2021-07-13T18:58:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001073-how-can-i-convert-wordpress-comments-to-freshdesk-tickets- 2021-07-13T18:58:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001088-working-with-article-versioning 2020-03-06T12:37:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001089-automate-parent-child-ticketing-workflows 2024-09-26T14:59:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001090-automate-linked-ticketing-workflows 2021-06-17T23:57:32+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001100-adding-a-widget-to-another-report 2019-12-15T11:01:12+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001101-adding-group-by-as-a-filter-in-analytics 2019-12-18T11:23:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001102-applying-report-filters-in-custom-reports 2020-08-25T11:44:35+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001105-time-tracking-for-tickets-via-the-mobile-app 2023-04-27T16:04:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001107-applying-a-different-date-range-dimension-for-a-metric 2019-12-18T11:19:10+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001108-analytics-features-for-each-plan 2026-03-17T16:45:54+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001131-what-is-the-basic-freshdesk-freshcaller-integration- 2020-01-17T12:17:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001132-what-is-the-advanced-freshdesk-freshcaller-integration 2020-03-09T21:33:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001136-creating-new-tickets-and-accessing-the-ticket-list-from-mobile-app 2024-05-31T14:14:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001137-searching-across-your-freshdesk-account-common-actions 2020-01-21T15:18:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001138-replying-to-and-modifying-properties-of-tickets 2020-01-21T15:30:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001155-how-to-stop-tickets-from-being-redirected-to-ticket-list-view-every-time-a-ticket-is-closed- 2020-01-22T11:51:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001158-can-the-dashboard-in-freshdesk-be-customized- 2020-01-22T13:56:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001161-how-to-use-the-approval-workflow-to-collaborate-with-your-team 2020-10-15T14:40:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001162-customizing-roles-of-agents-using-the-knowledge-base 2021-06-18T01:45:24+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001163-understanding-the-flow-of-article-status-during-an-approval-process 2020-02-13T11:53:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001421-is-there-an-option-to-undo-a-sent-reply- 2023-02-15T16:32:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001634-setting-sla-targets-for-every-response 2021-06-18T00:26:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001658-single-sign-on-in-freshdesk 2023-07-03T14:44:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001666-i-belong-to-estate-plan-but-why-am-i-not-able-to-create-a-custom-report- 2020-03-06T11:55:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001671-why-am-i-not-able-to-save-the-filters-that-i-apply-to-curated-reports- 2020-04-10T11:33:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001673-how-do-i-clone-a-curated-report- 2020-03-09T11:42:47+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001674-what-is-the-difference-between-curated-and-custom-reports- 2023-05-19T16:16:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001675-how-to-view-and-edit-mode-in-analytics- 2023-06-06T11:14:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001687-simplifying-collaboration-using-the-latest-slack-app 2023-06-15T14:09:54+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001691-i-do-not-see-the-field-service-management-option-in-the-admin-tab-why- 2020-07-22T09:56:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001692-how-much-do-field-technician-licenses-cost- 2021-06-26T02:00:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001693-can-i-use-freshdesk-without-field-service-management-or-field-technician-licenses- 2020-03-11T17:26:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001694-what-is-the-difference-between-a-field-technician-license-and-a-helpdesk-agent-license- 2020-07-22T10:00:32+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001695-how-different-is-login-for-a-field-service-agent- 2020-03-11T17:34:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001696-can-an-existing-agent-be-converted-into-a-field-technician- 2020-03-11T17:35:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001697-what-roles-and-scope-can-be-assigned-to-a-field-service-agent- 2020-03-11T17:36:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001698-can-normal-agents-be-added-to-service-groups- 2020-03-11T17:57:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001699-configure-assignment-preferences 2025-12-18T11:42:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001700-how-do-i-enable-the-scheduling-dashboard-feature-in-freshdesk- 2021-06-26T02:05:32+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001709-analytics-features-across-various-plans 2020-03-16T16:46:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001710-i-need-to-schedule-data-exports 2020-03-16T16:49:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001713-collaborating-on-knowledge-base-content-using-freshconnect 2020-12-18T12:07:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001714-build-your-own-chart-widgets-in-analytics 2020-03-25T11:15:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001715-text-widgets-and-widget-styling-in-custom-reports 2020-03-25T11:17:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001722-freshworks-terms-of-service-tos-update-april-2020 2020-03-27T15:14:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001729-tls-v1-1-support-deprecation 2020-03-30T13:08:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001736-how-to-apply-three-level-drill-down-on-widget-data 2024-05-13T15:07:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000001751-attachment-security 2024-10-16T16:45:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002034-centralized-omnichannel-agent-management-classic-omnichannel- 2025-12-01T15:59:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002055-work-faster-with-focus-mode-in-freshdesk 2024-09-18T13:33:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002088-configuring-custom-sso-policies-under-org 2025-09-23T10:39:32+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002092-freshdesk-cookie-policy 2024-05-27T23:53:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002120-freshworks-terms-of-service-tos-update-may-2020 2020-06-18T12:16:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002191-is-it-possible-to-send-csat-survey-in-different-languages-for-different-customers- 2020-05-26T17:18:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002192-the-csat-survey-emails-are-not-being-translated-what-am-i-missing- 2020-05-26T17:42:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002193-my-customer-is-not-receiving-the-survey-email-in-the-correct-language-how-to-fix-this- 2020-05-26T17:57:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002299-how-to-integrate-freshsuccess-with-freshdesk- 2021-06-18T02:28:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002311-create-a-new-child-ticket-automatically-using-a-webhook 2024-07-04T16:44:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002318-understanding-the-knowledge-base-dashboard 2022-10-03T17:39:01+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002322-freshworks-privacy-policy-update-june-2020 2020-06-05T21:21:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002337-why-am-i-not-able-to-send-replies-to-facebook-dms-from-freshdesk- 2020-06-09T17:12:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002360-third-party-data-sharing-in-freshdesk 2020-06-15T17:22:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002361-signing-dpa-nda-and-data-compliance-with-freshdesk- 2023-09-08T10:39:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002362-working-with-article-templates- 2024-03-27T15:39:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002804-advanced-ticket-scope 2024-05-15T01:16:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002822-what-should-i-do-if-i-get-an-error-message-in-freshdesk- 2020-07-31T12:01:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002823-my-freshdesk-page-is-loading-very-slowly-what-should-i-do- 2023-11-13T14:52:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002833-overview-of-omnichannel-availability-dashboard-classic-freshdesk-omnichannel- 2025-12-01T16:22:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002834-how-to-use-the-omnichannel-dashboard-classic-freshdesk-omnichannel- 2025-12-01T16:23:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002836-i-am-facing-a-latency-issue-with-freshdesk-and-it-is-not-loading 2020-08-06T18:07:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002837-creating-a-custom-report-for-your-knowledge-base 2021-01-07T14:43:32+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002846-understanding-the-curated-knowledge-base-reports 2022-10-03T17:43:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002859-what-is-pci-compliance- 2020-09-03T11:02:10+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002860-why-is-pci-compliance-important- 2020-09-03T17:10:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002861-what-is-cardholder-data-chd- 2020-09-03T17:07:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002862-are-freshdesk-standalone-version-and-freshdesk-omnichannel-pci-compliant- 2023-09-07T18:32:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002863-who-provided-the-pci-dss-certification-for-freshdesk- 2020-09-03T11:06:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002864-how-does-the-pci-dss-encryption-work-in-freshdesk- 2020-09-03T17:11:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002865-how-to-enable-the-pci-field- 2021-06-26T02:16:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002866-is-the-pci-field-a-default-field-or-custom-field- 2021-06-26T02:17:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002867-who-enters-the-data-in-the-pci-field- 2025-12-19T10:25:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002868-how-can-admins-restrict-or-provide-access-to-agents-for-pci-dss- 2024-07-12T14:18:47+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002869-who-can-view-the-contents-of-the-pci-field- 2020-09-03T16:34:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002870-which-product-lines-in-the-support-bu-are-pci-compliant- 2023-09-07T18:34:20+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002871-are-standalone-freshchat-and-standalone-freshcaller-pci-compliant- 2023-09-08T10:12:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002872-can-you-export-all-sensitive-data-from-freshdesk-vault- 2020-09-03T16:36:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002873-how-is-hipaa-compliant-encrypted-field-different-from-pci-field- 2020-09-03T16:37:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002874-does-the-pci-field-follow-the-primary-account-number-pan-format- 2020-09-03T16:38:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002875-can-we-store-social-security-number-ssn-in-the-pci-field- 2020-09-03T16:39:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002914-will-the-last-4-digits-of-the-pci-field-be-visible-for-all-agents- 2020-09-03T17:15:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002915-what-is-the-validity-of-our-freshdesk-s-pci-compliance-certification- 2020-09-03T17:04:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002916-will-pci-compliance-certification-mean-that-there-will-be-no-breaches-of-data-or-cardholder-informati 2020-09-03T17:04:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002917-is-freshdesk-level-1-pci-compliant-what-do-these-levels-mean- 2020-09-03T17:17:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002918-is-our-pci-compliance-better-than-zendesk- 2020-09-03T17:20:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002919-what-is-inadvertent-exposure- 2020-09-03T16:40:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002937-integrating-your-freshdesk-account-with-pagerduty 2021-06-18T02:26:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002942-an-overview-of-omnichannel-analytics 2024-10-16T16:45:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002943-an-overview-of-omnichannel-curated-reports 2020-09-21T14:16:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002946-omnichannel-holidays-classic-freshdesk-omnichannel- 2025-12-05T17:40:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002951-omnichannel-knowledge-base-classic-freshdesk-omnichannel- 2025-12-01T16:24:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002955-notification-schedule-for-ios-android 2020-10-01T12:11:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000002985-reauthorization-of-custom-mailbox 2025-01-15T15:39:38+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003011-what-are-the-languages-supported-by-the-freshdesk-mobile-app- 2020-10-09T16:52:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003048-integrate-freshsales-suite-with-freshdesk 2025-06-06T10:23:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003091-omnichannel-team-dashboards-classic-freshdesk-omnichannel- 2025-12-01T16:26:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003133-what-is-freshworks-neo-admin-center- 2020-11-25T18:56:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003134-organization-admins-in-neo-admin-center 2026-01-14T12:00:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003135-how-to-access-freshdesk-with-freshworks-neo-admin-center 2026-01-14T12:04:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003153-how-facebook-messenger-api-update-for-europe-will-impact-freshdesk-users 2021-06-18T02:41:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003157-setting-up-agent-shifts-in-freshdesk 2025-12-01T16:38:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003158-schedule-out-of-office 2024-09-26T11:07:54+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003207-can-i-create-a-service-task-without-having-to-create-a-support-ticket-first- 2021-01-21T17:41:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003208-i-have-created-a-service-task-directly-without-any-ticket-can-i-assign-this-service-task-to-a-field- 2021-01-21T17:43:02+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003209-can-a-service-task-have-child-service-tasks- 2021-01-21T17:43:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003210-can-i-convert-a-support-ticket-to-a-service-task- 2021-01-21T17:44:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003211-is-it-possible-to-link-service-tasks-in-freshdesk- 2021-01-21T17:44:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003212-can-a-service-task-be-linked-to-a-ticket- 2021-01-21T17:45:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003213-can-a-child-service-task-be-linked-to-another-child-service-task 2021-01-21T17:45:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003214-what-is-the-difference-between-field-technician-and-customer-service-technician-roles-in-freshdesk- 2021-03-30T12:10:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003215-what-are-the-default-field-service-roles-available-in-freshdesk- 2021-03-30T12:10:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003304-what-are-omnichannel-groups-classic-freshdesk-omnichannel- 2025-12-01T16:27:42+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003306-omnichannel-business-hours-classic-freshdesk-omnichannel- 2025-12-08T09:56:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003573-add-and-use-collaborators-to-assist-in-ticketing 2026-01-16T10:28:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003645-cookies-and-browser-settings-for-analytics 2021-07-08T12:48:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003749-introduction-to-freshdesk-freshservice-freshservice-for-business-teams-integration 2025-11-14T23:35:47+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003750-setting-up-the-freshdesk-freshservice-fsbt-integration-admins- 2025-11-15T00:01:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003751-syncing-ticket-field-and-properties-between-freshdesk-and-freshservice 2025-11-14T23:31:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003752-overview-of-freshdesk-portal 2026-03-16T14:44:47+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003753-customize-portal-appearance-themes- 2026-03-16T14:46:16+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003754-import-themes 2024-10-07T22:37:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003755-configure-portal-settings 2026-03-16T14:45:38+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003807-what-is-omnichannel-custom-agent-status-classic-omnichannel- 2025-12-01T16:03:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003809-understanding-agent-availability-with-agent-activity-reports 2024-06-03T12:11:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003828-sharing-freshcaller-account-between-omnichannel-and-freshworks-crm 2024-10-16T16:45:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003847-which-teams-need-to-be-on-freshdesk-and-freshservice- 2021-11-19T16:20:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003850-can-multiple-freshdesk-instances-be-connected-to-one-freshservice-instance-or-vice-versa- 2021-11-19T16:22:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003851-will-the-freshdesk-freshservice-integration-use-any-account-api-limits- 2021-11-19T16:22:01+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003852-can-a-freshdesk-ticket-be-linked-to-multiple-freshservice-tickets- 2021-11-19T16:59:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003853-can-multiple-freshdesk-tickets-be-linked-to-a-freshservice-ticket- 2021-11-19T16:23:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003854-will-this-integration-work-if-the-freshdesk-freshservice-accounts-are-located-in-different-data-cen 2021-11-19T16:23:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003855-is-this-integration-available-on-the-freshdesk-and-freshservice-mobile-apps- 2021-11-19T16:24:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003856-will-any-internal-team-on-freshservice-be-able-to-contact-or-respond-to-the-customer- 2021-11-19T16:25:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003857-do-freshdesk-or-freshservice-teams-need-an-additional-license-to-access-this-integration- 2021-11-19T16:25:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003858-will-freshservice-agents-be-able-to-change-the-status-of-the-freshdesk-ticket- 2021-11-19T16:25:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003859-will-the-freshservice-agent-be-able-to-raise-a-freshdesk-ticket- 2021-11-19T16:26:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003860-can-a-ticket-be-raised-from-freshservice-to-freshdesk- 2021-11-19T16:26:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003861-will-attachments-be-available-on-freshdesk-tickets-freshservice-incidents-and-service-requests- 2021-11-19T16:27:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003862-are-error-logs-available-for-freshdesk-freshservice-integration- 2021-11-19T16:28:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003863-will-freshdesk-admins-be-able-to-draw-analytics-for-tickets-raised-on-freshservice- 2021-11-19T17:00:35+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003864-will-agents-be-notified-via-email-for-any-ticket-updates-or-responses-on-freshdesk-or-freshservice- 2021-11-19T17:01:12+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003865-will-agents-on-freshdesk-be-notified-in-product-when-an-internal-team-updates-their-status- 2021-11-19T16:29:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003907-interactive-filters-as-widgets 2021-12-15T19:23:07+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003921-how-to-use-freshdesk-analytics-in-the-mobile-app 2021-12-23T15:46:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003931-gooddata-and-freshdesk-integration 2022-01-06T12:22:24+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003972-understanding-shared-agent-roles-and-privileges 2023-04-20T17:32:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000003997-understanding-average-handling-time 2022-03-11T15:21:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004001-configuring-average-handling-time 2022-07-12T16:07:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004010-average-handling-time-report 2022-03-11T14:23:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004077-securing-your-freshdesk-ios-app-using-passcode-faceid-or-touchid 2023-08-02T19:50:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004091-securing-your-freshdesk-android-app-with-fingerprint-and-face-recognition 2023-08-02T19:50:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004224-overview-of-custom-objects-in-freshdesk 2024-03-18T12:25:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004225-adding-custom-object-records-in-freshdesk 2024-03-11T15:30:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004226-understanding-associations-in-custom-objects 2024-03-11T15:28:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004227-managing-custom-object-records 2024-03-11T14:54:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004228-custom-objects-reporting-and-analytics-in-freshdesk 2023-01-04T14:27:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004238-gmail-basic-auth-deprecation-and-migration-to-oauth 2024-09-27T17:45:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004244-how-do-i-find-out-how-much-time-a-ticket-spent-on-each-status- 2022-05-17T00:45:25+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004245-how-can-i-measure-resolution-time-for-a-ticket-excluding-the-time-spent-on-waiting-for-the-customer- 2022-05-17T00:48:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004257-freshdesk-telephony-partner-extension-with-five9 2023-08-02T19:50:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004281-freshdesk-telephony-partner-extension-with-genesys 2023-08-02T19:50:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004704-customize-primary-freshdesk-portal-url 2024-11-26T10:12:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004707-report-sharing-in-freshdesk-analytics 2024-06-07T12:02:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004753-freshdesk-telephony-partner-extension-with-aircall 2023-08-02T19:50:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004852-what-s-changed-with-the-all-new-report-builder- 2022-09-22T14:26:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004886-freshdesk-telephony-partner-extension-with-amazon-connect 2025-08-20T11:20:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004892-exporting-importing-canned-responses 2026-01-21T17:16:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004905-manage-portal-sections 2026-03-16T14:12:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004914-track-whatsapp-usage-metrics-from-freshdesk 2025-12-01T10:13:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004924-custom-objects-ticket-creation-automation 2022-12-26T12:06:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004925-custom-objects-hourly-triggers-automation 2024-09-18T16:22:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004926-custom-objects-ticket-updates-automation 2022-12-26T12:24:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000004941-custom-objects-portals 2023-03-30T14:48:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005477-freshdesk-telephony-partner-extension-with-ringcentral 2023-08-02T19:51:38+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005481-organize-internal-conversations-with-threads 2024-04-30T18:32:40+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005495-why-are-my-automations-not-working- 2025-05-06T15:17:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005530-creating-custom-metrics-in-analytics 2024-10-22T15:06:48+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005543-creating-custom-attributes-in-analytics 2024-04-29T15:59:25+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005573-restrict-file-extensions 2025-09-02T10:52:20+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005619-allowlist-nat-ips 2026-03-13T12:15:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005621-enabling-tls-1-2-strong-cipher-suites 2023-06-23T16:23:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005660-configuring-csp-for-freshdesk-portal 2025-09-25T14:51:12+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005674-steps-to-clear-local-and-browser-dns-cache 2023-01-29T14:53:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005675-collaborate-using-forward-threads 2024-05-31T14:07:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005676-collaborate-within-the-ticket-using-discussion-threads- 2023-03-03T15:09:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005678-collaborate-on-notes-agent-or-customer-replies-using-private-threads 2024-05-20T15:29:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005679-using-threads-on-the-freshdesk-ios-android-mobile-app 2024-05-22T16:05:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005687-frequently-asked-questions-faqs-on-marketplace-apps- 2024-03-18T16:40:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005701-connect-your-chat-and-crm-accounts-with-freshdesk-with-just-a-click 2025-12-01T15:42:06+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005710-deeper-insights-into-canned-responses-usage 2023-03-09T10:53:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005971-configuring-automations-on-thread-updates-on-a-ticket 2024-05-28T12:20:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000005983-overview-of-curated-reports 2024-09-09T15:48:53+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006006-how-to-update-and-delete-tickets-using-the-bulk-ticket-manager-light-app- 2023-03-08T17:03:11+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006007-how-to-hide-ticket-fields-using-the-hide-disable-ticket-fields-app- 2023-03-20T21:10:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006008-how-to-set-up-the-reply-from-email-using-email-configuration-app- 2023-03-08T17:09:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006009-how-to-merge-tickets-using-the-auto-ticket-merger-app- 2023-05-26T16:03:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006010-how-to-add-signatures-based-on-groups-in-freshdesk-using-the-signature-management-plus-app- 2025-02-19T14:50:52+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006011-what-is-the-difference-between-agents-and-collaborators- 2023-03-08T17:29:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006012-how-to-restrict-ticket-access-to-agents- 2023-03-08T17:36:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006076-configure-custom-agent-status 2025-12-18T11:46:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006092-scheduled-exports-of-events-aht 2023-08-02T11:46:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006104-manage-freshchat-tasks-in-freshdesk 2024-07-11T20:54:23+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006223-what-is-the-difference-between-freshworks-url-and-freshdesk-url- 2023-05-19T10:40:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006249-troubleshooting-email-errors 2025-12-01T23:20:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006253-how-do-i-delete-user-data- 2023-06-06T11:44:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006254-how-do-i-export-user-data- 2023-06-06T11:31:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006255-how-do-i-consent-for-data-share-and-privacy-policy- 2023-05-22T11:29:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006256-how-to-delete-old-tickets-in-a-given-period-of-time- 2023-05-22T11:31:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006589-overview-of-collaboration 2023-07-11T13:28:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000006656-update-on-ip-allowlisting-for-freshdesk-application-load-balancer 2024-06-07T15:36:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000007448-setting-up-customer-satisfaction-surveys-legacy-csat- 2026-03-09T17:57:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000008338-deactivate-or-delete-support-agents 2024-07-11T12:28:57+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000008387-hiding-agent-based-analytics-only-for-german-customers- 2023-07-31T14:28:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009007-mercadolibre-integration-for-freshdesk 2023-09-07T17:49:04+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009066-freshdesk-zuper-integration 2024-01-03T21:38:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009227-the-all-new-analytics-home-page-in-freshdesk 2024-05-02T14:21:33+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009266-troubleshooting-email-attachment-issues 2024-02-22T14:48:35+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009268-overview-of-email-channel 2026-01-21T17:09:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009270-configuring-advanced-email-settings 2025-03-19T12:45:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009474-automation-rules-examples-hourly-triggers 2024-09-19T11:18:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009491-automation-rules-examples-ticket-creation 2024-10-16T16:46:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009511-automation-examples-using-webhooks 2024-10-16T16:46:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009747-the-salesforce-connector-app 2024-11-29T10:13:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009790-the-new-csat-module-how-to-set-up-send-out-and-collect-responses 2026-03-13T10:47:10+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009869-creating-a-report-based-on-tags 2024-04-08T17:45:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009910-the-pipedrive-crm-connector-app 2024-07-24T13:25:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009911-the-azure-active-directory-connector-app 2024-11-21T10:40:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009952-dynamics-365-connector-app-for-freshdesk 2025-12-08T15:47:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009955-snowflake-connector-app-for-freshdesk 2024-06-05T15:44:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009978-freshdesk-for-salesforce 2026-03-13T09:16:39+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009989-the-hubspot-crm-connector-app 2024-07-03T11:46:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009990-the-zoho-crm-connector-app 2024-10-14T20:09:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009997-the-insightly-crm-app 2024-07-02T17:47:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000009999-the-copper-crm-connector-app 2024-07-02T19:16:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010001-the-fullcontact-app 2024-07-03T11:33:25+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010005-the-amazon-redshift-app 2024-07-04T12:39:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010007-the-google-bigquery-app 2024-07-04T14:53:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010018-playvox-and-freshdesk-integration 2024-12-06T06:56:32+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010043-troubleshoot-ssl-renewal-errors 2024-11-20T12:52:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010083-powerbi-connector-app 2025-05-22T12:06:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010094-understand-and-customize-ticket-fields 2024-12-10T10:32:45+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010095-understand-and-use-ticket-forms 2026-01-21T16:22:53+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010099-explore-freshdesk-free-program-freshdesk-only- 2025-12-18T14:26:18+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010109-custom-domain-failure-due-to-geoblocking 2024-08-02T19:04:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010165-create-and-manage-contacts-and-companies 2025-12-17T12:19:21+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010204-integrate-zoom-phone-with-freshdesk 2025-05-14T11:01:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010256-customize-portal-layout-and-pages-advanced-portal-customization- 2026-03-16T14:46:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010268-integrate-freshdesk-with-bigcommerce 2024-10-28T17:00:14+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010271-integrate-dynamic-signature-with-freshdesk 2024-10-11T11:03:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010272-integrating-email-template-app-with-freshdesk 2025-02-11T10:29:55+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010296-integrate-external-link-with-freshdesk 2025-01-06T11:34:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010308-introducing-new-curated-reports-for-better-insights 2025-12-01T11:38:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010453-necessary-configuration-changes-to-ensure-uninterrupted-portal-access- 2025-01-27T08:59:37+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010538-create-custom-sso-policies-for-portals 2025-01-28T12:16:20+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010572-contact-freshdesk-support-via-chat 2026-01-22T11:07:28+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000010614-configure-freshworks-access 2025-10-06T15:19:36+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011077-freshdesk-upcoming-enhancement-2025 2026-03-20T13:02:50+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011124-integrate-freshdesk-with-ecoreturns 2025-05-04T16:55:19+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011280-connect-your-instagram-business-account-with-freshdesk-omni 2025-12-08T11:11:17+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011367-reinstall-the-freshdesk-for-salesforce-app 2025-08-13T14:47:08+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011516-agent-experience-on-instagram 2025-12-12T09:56:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011521-agent-experience-on-facebook 2026-01-22T12:57:41+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011541-transferring-ownership-of-your-whatsapp-business-account 2025-08-29T15:46:35+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011578-create-widgets 2026-03-04T09:20:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011579-create-web-chat-topics 2025-12-01T10:12:29+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011580-enable-jwt-authentication 2026-03-06T18:06:38+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011583-configure-prechat-forms 2026-02-11T14:56:09+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011584-configure-away-experience 2025-12-05T19:01:26+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011589-manage-your-whatsapp-business-account-waba- 2025-12-01T10:13:12+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011590-whatsapp-pricing-model 2026-03-09T11:03:58+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011591-manage-whatsapp-message-templates 2025-12-01T18:11:24+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011592-manage-webhooks-for-whatsapp 2025-12-01T10:13:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011663-quick-automations-for-real-time-channels-in-freshdesk-omni 2026-03-27T13:04:53+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011673-mobile-sdk-ios-setup-guide 2025-12-01T19:39:49+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011674-mobile-sdk-android-setup-guide 2025-12-01T19:19:05+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011677-analytics-usage-limits-in-freshdesk 2026-02-24T15:33:56+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011678-overview-of-mobile-sdk 2025-12-01T11:29:15+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011682-freshdesk-upcoming-changes-december-2025-june-2026- 2026-03-10T14:50:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011687-understand-threading-logic 2025-12-01T10:12:30+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011740-get-started-with-the-new-freshdesk-interface 2026-01-06T10:34:27+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011754-enable-real-time-ticket-updates-for-mobile 2025-12-15T14:44:51+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011756-how-the-new-csat-improves-your-feedback-process 2025-12-12T10:17:44+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011769-overview-of-web-chat-channel 2026-01-27T14:30:22+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011776-distribute-tickets-with-channel-specific-queues 2025-12-01T10:12:31+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans 2026-01-28T15:03:59+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011779-dashboards-in-freshdesk 2025-12-01T11:36:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011780-ai-and-human-agent-impact-analysis 2025-12-01T11:39:24+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011781-migrate-your-existing-whatsapp-number-to-freshworks 2025-12-01T10:13:13+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011784-sending-automatic-replies-across-channels 2025-12-01T11:32:34+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni 2026-02-25T21:39:03+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011786-csat-agent-experience 2025-12-11T21:53:46+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011804-automations-and-ai-agent-behavior-in-freshdesk-omni 2026-03-19T11:06:00+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000011818-how-to-upgrade-to-the-new-freshdesk-or-freshdesk-omni 2026-02-03T14:55:43+05:30 always 0.512 https://partnersupport.freshworks.com/support/solutions/articles/50000012022-mec-to-eun-migration-guide 2026-03-17T09:35:39+05:30 always 0.512