Freshworks Partner

Automation Rules 5

• Overview of Automation Rules
• Setting up automation rules to run on Ticket Creation
• Setting up automation rules to run on Hourly Triggers
• Automation rules that run on Ticket Updates
• Using Webhooks in automation rules

Automation Rules Examples 4

• Automation Rules Examples: Ticket Creation
• Automation Rules Examples: Hourly Triggers
• Automation Examples: Using Webhooks
• Why are my automations not working?

Auto-Suggest Solutions 1

• Using Suggested Solutions

Automatic Ticket Assignment 5

• Understanding automatic ticket assignment
• Ticket assignments with Freshdesk Omniroute™
• Setting up Round-robin ticket assignment
• Setting up Load-balanced ticket assignment
• Setting up Skill-based ticket assignment

Custom agent status 3

• How to set up custom agent status - Freshdesk Omnichannel
• Understanding agent availability with Agent Activity reports
• Custom agent status - Freshdesk