Inserting footer in replies : Freshworks Partner

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I want to insert a footer into all my replies. How do I do this? Print

Modified on: Fri, 25 Jun, 2021 at 5:41 PM

You can insert footers into all the ticket replies going out of your helpdesk, by adding them in the Agent Reply Template. This template is automatically included in all agent replies, whenever they respond to tickets. To do this

Please log in to your Freshdesk account as an Administrator
Go to Admin > Workflows > Email Notifications
Click on the Templates tab > Agent Reply Template and add the footer message to the content of the template

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How can we help you today?

I want to insert a footer into all my replies. How do I do this? Print

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