I haven't sent out the survey to the customer but still there seems to a rating on the ticket. How is this possible? : Freshworks Partner

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I haven't sent out the survey to the customer but still there seems to a rating on the ticket. How is this possible? Print

Modified on: Fri, 25 Jun, 2021 at 10:15 PM

If you have enabled the satisfaction surveys, the customers would also have the ability to rate the closed ticket from the customer portal itself.

Please check whether it is enabled in Admin -> Workflows -> Customer satisfaction and toggle the survey off if you do not want this to go out to customers.

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How can we help you today?

I haven't sent out the survey to the customer but still there seems to a rating on the ticket. How is this possible? Print

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