Effectively managing holidays and configuring the calendar is essential for maintaining efficient support operations. 

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Setting Holidays


To set holidays on your Freshdesk Business Calendar, follow these simple steps:


  1. Go to Admin > Team > Business Hours.
  2. Click on your configured Business Hours to edit it.
  3. Select the Holidays tab and click on Add Holidays.
  4. Enter the date and the name under the Exclusive or Regional Holidays category as per your requirement and click Add.
  5. Click Save to confirm your changes.


Once you have added a holiday to your Freshdesk Business Calendar, it will be marked as a non-working day on your calendar.


Changing Calendar Holidays


If you need to change a calendar holiday to a working day, you can do so by following these steps:


  1. Go to Admin > Team > Business Hours.
  2. Click on your configured Business Hours to edit it.
  3. Select the Holidays tab and find the holiday you want to change.
  4. Click on the Remove button next to the holiday.
  5. Click on Save to confirm the changes.


Removing a holiday from your Freshdesk Business Calendar will be marked as a working day on your calendar.


The yearly holiday list needs to be updated annually. Custom leaves allocated for the current year cannot be carried forward to future years. To ensure accurate holiday configurations, it is necessary to update the holiday list each year manually.