When you are on the go, you would want to have Freshdesk wired to your phone to track the notifications on the tickets. We do have a mobile app that would help you check tickets, respond to them and track customers as well as social channels. Furthermore, attending calls on the app has never been more convenient as you would be able to return them from the app itself.
Once you set this up, the first step would be to enter the company URL which would be the "account URL" (yourcompany.freshdesk.com) that you use to login to the portal. If you are using a custom URL for your Freshdesk Account, you could make use of that as well, while logging in.