How do I enable Round Robin Ticket Assignment in my account? : Freshworks Partner

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How do I enable Round Robin Ticket Assignment in my account? Print

Modified on: Fri, 25 Jun, 2021 at 7:46 PM

Within Freshdesk, you would have the option to automatically assign tickets to agents within a group, in round-robin. To enable automatic ticket assignment for a group, please navigate to Admin > Team > Groups > Edit(corresponding to the group) and turn on "Automatic Ticket Assignment". You could choose the mode of Automatic Ticket assignment as " Round Robin".

Note: This feature is available only in the Estate and Forest plans.

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How do I enable Round Robin Ticket Assignment in my account? Print

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