How to view call time and other metrics in Freshcaller? : Freshworks Partner

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How to view call time and other metrics in Freshcaller? Print

Modified on: Tue, 18 Dec, 2018 at 3:04 PM

Go to your Freshcaller account, click on the Metrics tab as shown below:

The Call Metrics tab in Freshcaller includes information such as customer number, the call handling time, the wait time of the customer in queue, option to filter and export the data.

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How to view call time and other metrics in Freshcaller? Print

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