Satisfaction surveys would be triggered through email notification. When a social ticket is created, we just fetch the username of the user. So ideally, there is no direct option to send a CSAT survey for social tickets.
But you could integrate any third party tool and attach a survey link manually.
Is it possible to send a satisfaction survey for tickets that came through Facebook? Print
Modified on: Fri, 26 May, 2023 at 3:38 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.