Freshdesk Arcade
Leaderboards, Quests, Trophies and Badges
As far as fun professions go, customer support isn't too high up on the list. Day after day of angry callers, frustrating bugs, repetitive replies and b...
Tue, 28 Mar, 2023 at 11:39 AM
Note: The Arcade feature will be deprecated or discontinued soon. However, you can create a custom report to view your support team’s performance, similar...
Tue, 14 Oct, 2025 at 10:18 AM
Quests represent performance goals that you set up for your support agents. They help you align your support team with your business purposes, by driving t...
Thu, 17 Jun, 2021 at 11:46 PM
Track and improve agent productivity by gamifying your helpdesk - every ticket becomes a chance to score points, climb up the leaderboard and win trophie...
Mon, 9 Oct, 2017 at 6:14 PM
You can reset the points in the Arcade Settings to the default 100 points (modifiable) at any point in time. For instance, you might want your agents to st...
Thu, 17 Jun, 2021 at 11:48 PM