Freshdesk Arcade

Leaderboards, Quests, Trophies and Badges

Improving agent productivity using Freshdesk Arcade
As far as fun professions go, customer support isn't too high up on the list. Day after day of angry callers, frustrating bugs, repetitive replies and b...
Tue, 28 Mar, 2023 at 11:39 AM
Setting up Freshdesk Arcade
Gamifying the support process puts the fun back into customer support. It can also help align your support team with your business goals by offering reward...
Tue, 11 Apr, 2023 at 2:43 PM
Understanding and Creating a new Quest
Quests represent performance goals that you set up for your support agents. They help you align your support team with your business purposes, by driving t...
Thu, 17 Jun, 2021 at 11:46 PM
Creating a New Quest
In addition to the default set of quests available in Freshdesk, you can create custom quests that are more fine-tuned to your business goals. For example,...
Thu, 27 Apr, 2023 at 4:12 PM
Leaderboards, Trophies and Badges
Track and improve agent productivity by gamifying your helpdesk - every ticket becomes a chance to score points, climb up the leaderboard and win trophie...
Mon, 9 Oct, 2017 at 6:14 PM
Resetting the points in the Arcade
You can reset the points in the Arcade Settings to the default 100 points (modifiable) at any point in time. For instance, you might want your agents to st...
Thu, 17 Jun, 2021 at 11:48 PM