How can we help you today?

Solution home Freshdesk FAQ

Social

I need to add more than one social media accounts on Freshdesk
From the Blossom plan you will have the option to add multiple Facebook pages with Freshdesk. However, in the Sprout plan you will only have an option to ad...
Fri, 26 May, 2023 at 3:32 PM
I can't add my facebook to Freshdesk, it says it is still paired to a deleted account.
In general, a facebook page or an account can be added only to one specific Freshdesk account. In case you have linked the same Facebook account to another F...
Thu, 29 Nov, 2018 at 3:24 PM
Why am I not able to send replies to Facebook DMs from Freshdesk?
Facebook has recently introduced a messaging policy which does not allow apps to send messages to customers 24 hours after they have messaged a page.  F...
Tue, 9 Jun, 2020 at 5:12 PM