Helpdesk Rebranding

What is the difference between the New > Ticket and the New > Email option?
The option to raise a new ticket or send a new email is available as part of the '+ New' quick access dropdown on the top right corner near the Sear...
Tue, 2 Apr, 2019 at 11:55 AM
How do I auto-fill fields when I'm creating a new ticket as an Agent?
You have agents with a busy schedule who are on calls and creating tickets for customers as you believe in first-hand support. When your agents are creating...
Thu, 24 Jun, 2021 at 10:56 PM
How do I save the filters I apply under the Tickets tab?
After applying the filters under the Filter Tickets section of the Ticket view page, please click on the Tick mark next to the list view name (All tickets)....
Fri, 14 Jul, 2017 at 6:25 PM
Why is a different language being displayed when I log in to the portal?
Please check the language options which is applied to your profile - you could check this under Agent Avatar-->Profile Settings.
Fri, 28 Jul, 2017 at 11:20 PM
How can I disable the option for requesters to sign up to our helpdesk?
Please navigate to Admin -> Channels -> Portals -> Settings and choose the option "No" under Allow users to Sign Up from the customer por...
Thu, 24 Jun, 2021 at 11:00 PM
How do I remove the Forums tab from the portal entirely?
Please navigate to Admin -> Account -> Helpdesk Settings where you would be able to find a toggle button next to forums. Disabling this would hide the...
Thu, 24 Jun, 2021 at 11:02 PM
How do I change the Helpdesk name in the left corner on the Agent portal?
Please navigate to Admin -> Account -> Helpdesk Settings to change the portal name displayed on the left side of the navigation bar. You will find...
Mon, 28 Aug, 2023 at 8:10 PM
How do I rebrand the Agent side of the portal and change its colors?
To change the colors of the Agent side of the portal, please go to Admin > Account > Helpdesk Settings > Click on Edit Branding and make the necess...
Thu, 24 Aug, 2023 at 9:31 PM
How do I delete my Freshdesk Account?
We, at Freshdesk, are always available to assist you with any issues that you are facing and will be happy to make your experience better. If there is anyth...
Thu, 24 Jun, 2021 at 11:16 PM
How to communicate with a third party from a Freshdesk ticket without involving the customer?
If you are looking to initiating a private conversation with a third party vendor who isn't a part of your Freshdesk Account, you could use the Forward ...
Fri, 14 Jul, 2017 at 6:49 PM