Multiple Products
Yes, this is possible. Please navigate to Admin > Workflows > Email Notification > Template > Agent Reply Template and click on "insert pl...
Fri, 25 Jun, 2021 at 9:52 PM
The visibility of solution articles can be set by entering the necessary solution articles in the "Solutions" tab under the Portal categories of ...
Fri, 25 Jun, 2021 at 9:57 PM
You would be able to set-up feedback widgets that are dedicated to specific product portal. You will be able to have this done by making modifications to th...
Tue, 25 Jul, 2017 at 2:29 AM
Once multiple products are set up under a single account mycompany.com pointing to (companyname.freshdesk.com), the different products could be identified ...
Tue, 25 Jul, 2023 at 4:16 PM
Please navigate to solutions tab of the portal and click on the category which needs to be visible in the product portal as well. Once you are on that pag...
Thu, 13 Jul, 2017 at 9:45 PM
You could configure the Solution Articles such that each product has a different KBase. This could be set up under Admin > Channels > Portals > Sel...
Fri, 25 Jun, 2021 at 10:01 PM
Please navigate to the "Tickets" tab on the global header next to the dashboard where you could see all the tickets in your view or a list of ti...
Fri, 14 Jul, 2017 at 1:22 PM
The scope of an agent can be based on the groups in the portal. Please navigate to Admin -> Team -> Agents -> click on edit to associate groups wi...
Fri, 25 Jun, 2021 at 10:03 PM
With the Multiple Products feature available in Freshdesk, you can create several products, depending on your plan type. If you have set up your Freshdesk ...
Fri, 9 Jun, 2023 at 4:14 PM
The default placeholder '{{activation_url}}' under Admin -> Workflows -> Email notification -> Requester notifications -> User activati...
Fri, 25 Jun, 2021 at 10:04 PM