Field Service Management
You can assign a service task to a field technician or a support agent. This service task can be requested by a customer and created by a support agent or a...
Thu, 21 Jan, 2021 at 5:43 PM
Yes, you can create child service tasks under a parent service task.
Thu, 21 Jan, 2021 at 5:43 PM
A ticket cannot be converted to a service task and vice-versa. However, you can create a service task off that ticket. Refer to this article for more details.
Thu, 21 Jan, 2021 at 5:44 PM
Yes, it is possible. By using trackers, parent service tasks can be linked in Freshdesk. If you have multiple service tasks with a similar problem, you can...
Thu, 21 Jan, 2021 at 5:44 PM
No. Independent service tasks can be linked to each other, not to tickets.
Thu, 21 Jan, 2021 at 5:45 PM
No. Child service tasks cannot be linked to other tasks.
Thu, 21 Jan, 2021 at 5:45 PM
Customer Service Technicians can create service tasks and manage contacts in addition to the other privileges available to Field technicians. Field Tech...
Tue, 30 Mar, 2021 at 12:10 PM
Currently, Freshdesk has two default roles for field service - Field technician and Customer service technician. Field technician: Can view, reply, upda...
Tue, 30 Mar, 2021 at 12:10 PM