Freshdesk Omnichannel
Features specific to Omnichannel
We are excited to introduce the launch of our new Freshworks Freshdesk Omni — an all-in-one, AI-first, omnichannel solution. This Suite combines conversatio...
Wed, 16 Oct, 2024 at 4:45 PM
Queue management is a crucial element for any support team. As a support administrator, you would want incoming tickets to be assigned in a way that agents ...
Sun, 5 Oct, 2025 at 8:43 PM