Troubleshooting-Errors
If you get an error message while using Freshdesk, you will need to send us the Console Logs and X-Request ID so that we can troubleshoot effectively. To a...
Fri, 31 Jul, 2020 at 12:01 PM
When a Freshdesk page takes time to load, or you experience a timeout before performing certain tasks, try logging in to the account via an Incognito Window...
Mon, 13 Nov, 2023 at 2:52 PM
When a Freshdesk page takes time to load, or if there is a timeout before performing certain tasks, try logging in to the account via an Incognito Window. ...
Thu, 6 Aug, 2020 at 6:07 PM
Steps to clear the Browser DNS Cache (Browser Specific): Chrome: Launch chrome browser Type chrome://net-internals/#dns in the address bar, then pres...
Sun, 29 Jan, 2023 at 2:53 PM
Freshworks uses LetsEncrypt as its Certificate Authority Authorization (CAA) to get certificates for custom domains. In March 2024, the CAA updated its ...
Fri, 2 Aug, 2024 at 7:04 PM