Create Canned Responses and Forms
Every support agent knows that even the most extensive Knowledge Base can't stop some common questions from cropping up repeatedly - questions that for...
Thu, 2 Nov, 2023 at 4:52 PM
Admins can instantly import and export the canned responses to manage them better. You can import and/or export an entire folder of responses or specific re...
Wed, 5 Apr, 2023 at 5:49 PM
Placeholders in Freshdesk are a great way to add dynamic content and personalize your automated emails. An email that refers to the customer by name, updat...
Fri, 26 May, 2023 at 4:15 PM
Placeholders in Freshdesk enable you to add dynamic content, such as the requester's name or ticket details, to your Canned Responses, Email Notifica...
Fri, 14 Jun, 2024 at 11:53 AM
When agents are using Canned Responses on a daily basis, Admins will need to understand and track every response's usage to keep them all updated. With ...
Thu, 9 Mar, 2023 at 10:53 AM
Requests often come in with limited information and you might end up asking a set of repetitive questions to your customers. While replying, the customer wo...
Fri, 5 Dec, 2025 at 5:53 PM