Only Freshdesk integrations that depend on the time-sheet entry feature can be used alongside eCommerce tickets. All other integrations will be ineffective. The following is a comprehensive list of all time-sheet entry based Freshdesk integrations. Clicking on any of these links will take you to guides that will help you set up those integrations in your helpdesk:
You can use these integrations to access customer details on the tickets page as well as the Contacts page in your helpdesk. You can also create time-sheet entries and use these integrations to bill your customers for the service provided.