Freshworks Partner

Introduction to Apps 8

• Introduction to Apps
• What is a Custom App?
• Frequently Asked Questions (FAQs) on Marketplace Apps.
• How to update and delete tickets using the Bulk ticket manager light app?
• How to hide ticket fields using the Hide/Disable Ticket Fields app?

View all 8

Google Apps and Freshdesk 11

• How to enable Single sign on for Google Apps Premier Edition?
• The Google Contacts App
• The Google Analytics app
• The Google Calendar app
• The Google Hangouts App: Part 2 - For Customers

View all 11

Keeping engineering and support on track 3

• The JIRA plus app
• The Pivotal Tracker app
• The JIRA app - Creating a custom field

Keeping sales and support in sync 11

• How to integrate Freshsales with Freshdesk?
• The Pipedrive CRM Connector App
• The Azure Active Directory Connector App
• The Hubspot CRM Connector App
• The Zoho CRM Connector App

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Integration with Freshworks products 7

• Introduction to Freshdesk-Freshservice integration
• Setting up the Freshdesk-Freshservice integration (Admins)
• Syncing ticket field and properties between Freshdesk and Freshservice
• Using the Freshdesk + Freshconnect integration
• The Freshdesk + Freshconnect integration FAQ

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Auto-invoicing customers for time spent 3

• The Harvest app
• The QuickBooks App
• The Xero App

Remote assistance and screen sharing 1

• The LogMeIn Rescue app

Email Marketing Apps 1

• The MailChimp app

Cloud storage and document sharing apps 3

• The Dropbox app
• The Box app
• The OneDrive app

Integrating WordPress and Freshdesk 1

• Converting WordPress comments to Freshdesk tickets

Customer Feedback and Satisfaction survey apps 1

• The SurveyMonkey app

Telephony Service apps 7

• Computer Telephony Integration Framework
• Freshdesk Telephony Partner Extension with Five9
• Freshdesk Telephony Partner Extension with Genesys
• Freshdesk Telephony Partner Extension with Aircall
• Freshdesk Telephony Partner Extension with Amazon Connect

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Zapier Integration 1

• Using Zapier to integrate Freshdesk with other apps

eCommerce apps 3

• The Shopify app
• MercadoLibre Integration for Freshdesk
• Integrate Freshdesk with BigCommerce

eBay 7

• How are eBay Tickets created and How can you Respond
• How can you manage Ticket Properties and Automations
• How can you Tag and Manage Ticket Tags for eBay tickets
• How can you Respond to an eBay Ticket
• How can you use Freshdesk Integrations with eBay Tickets

View all 7

Team Collaboration Apps 5

• The Slack app
• The Office 365 App
• The Microsoft Teams App
• Simplifying collaboration using the latest Slack app
• Freshdesk - Zuper integration

Reports and Analytics 3

• GoodData and Freshdesk integration
• Snowflake Connector App for Freshdesk
• PowerBI Connector App

Social Media Management apps 1

• The Hootsuite App

The Magento App 2

• The Magento app: Part 1 - Manage Magento customer requests using Freshdesk
• The Magento app: Part 2 - Access Magento Details in Freshdesk

Integrating Freshdesk and Salesforce 2

• The Salesforce Connector app
• Freshdesk for Salesforce

Integrating Freshdesk and SugarCRM 2

• The SugarCRM App for Freshdesk
• The Freshdesk app for SugarCRM

Integrating Freshdesk with PagerDuty 1

• Integrating your Freshdesk account with PagerDuty

Templates, Links and Signatures 2

• Integrate Dynamic Signature with Freshdesk
• Integrating Email Template App with Freshdesk