Introduction to Apps
The Freshdesk Marketplace has a host of apps that work with Freshdesk to enable you to provide complete customer support. Apps are spread across categories...
Fri, 31 Mar, 2023 at 10:21 AM
Custom Apps (earlier called Freshplugs) are apps that are installed only to your account. Using custom apps, you can integrate with internal tools or imple...
Fri, 13 Dec, 2024 at 12:39 PM
Please refer to the following FAQs to understand more about integrations for Freshdesk and specific details regarding legal, GDPR, app vendor information, a...
Mon, 18 Mar, 2024 at 4:40 PM
Using the Bulk Ticket Manager Light app, agents can update ticket properties and delete tickets in bulk without manually selecting the tickets and assigning...
Wed, 8 Mar, 2023 at 5:03 PM
If you have configured several ticket fields in your helpdesk but do not want to populate all these fields in your new ticket forms or ticket details page, ...
Mon, 20 Mar, 2023 at 9:10 PM
Using the Email Configuration App, it's possible to set a default "from" email address when responding to and sending out new emails in your h...
Wed, 8 Mar, 2023 at 5:09 PM
The Auto Ticket Merger app enables you to merge multiple tickets raised by the same contact within a short time interval. Suppose a contact raises one ticke...
Fri, 26 May, 2023 at 4:03 PM
The Signature Management Plus app enables you to add multiple signatures to your helpdesk based on your configured groups and products. These signatures can...
Wed, 8 Mar, 2023 at 5:22 PM