With multichannel (6 channels) support in your helpdesk, you can:

  • Email: Manage multiple email accounts from one place; prioritize, categorize tickets and collaborate with team members to quickly resolve queries.

  • Phone: Make and receive support calls and convert them into tickets. Have customer data and  for reference when on call.

  • Live Chat: Support or engage with website visitors proactively and in real-time.

  • Feedback Widget: Make it convenient for customers to reach out for help. Encourage self help with smart suggestions available within the ticket form.

  • Social: Connect with customers and prospects, share information and resolve queries on the social network.

  • Track Facebookwall posts and direct messages right from your Helpdesk. Customers get issues resolved without leaving their social network.

  • Automatically pickup tweets, relevant to your business, with, keywords based on support issues, competition information and market trends.

  • Web portal: Encourage self service with knowledge base and forums as an extension of your website experience.

Multichannel in Freshdesk: Watch Video Now!