Extend your helpdesk. Empower your agents.
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Share and sync data between third party software complementing your helpdesk: Script native, out-of-the-box modules right into Freshdesk.
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Access data from a unified interface. (Salesforce, MailChimp)
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Initiate data flow, from and to third party software. (Google Apps, JIRA).
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Leverage existing legacy systems within your helpdesk: Use ready-made or custom scripts to modify your ticket/contact details page.
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Push/Pull data from third-party software (eg: Trello plug, Woocommerce plug)
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Make UI changes/create UI based triggers (eg: Group signatures, selection based field visibility)
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Modify/automated and pre-defined workflows for agents. (share public ticket URL, add note and resolve).
Check Now! Custom App Gallery and list of Apps