Any email sent to kbase@<yourcompanyname>.freshdesk.com from your agent email address would be created as a draft solution article inside your Freshdesk Account. You can choose to have this email address added as a bcc email if you'd like to have all tickets automatically added to the knowledge base or you can also manually forward the tickets to this email address, which would save them as solution article drafts.
Is there way to add tickets automatically to the solutions or knowledge base? Print
Modified on: Tue, 6 Mar, 2018 at 4:22 PM
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