Knowledge Base
You would be able to set the visibility of Solution folders to Agents alone or to Everyone, which can be used to create an Internal Knowledge Base.
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Thu, 27 Jul, 2017 at 1:37 AM
Any email sent to kbase@<yourcompanyname>.freshdesk.com from your agent email address would be created as a draft solution article inside your Freshde...
Tue, 6 Mar, 2018 at 4:22 PM
You could add images to the content of a solution article, as inline images or as downloadable attachments. To add an inline image, please click on the...
Sat, 11 May, 2019 at 1:31 PM
There is no restriction o the number of attachments that are added to articles. But the total attachments size permitted is a cumulative of 100MB.
Thu, 1 Feb, 2024 at 5:36 PM
The multilingual knowledge base is when you can display your solution articles in the languages configured in your helpdesk. Please navigate to Admin > ...
Sat, 26 Jun, 2021 at 2:54 AM
Please navigate to the solutions tab on the global header -> click on the category -> where you could open the folder of articles. When you click on...
Tue, 25 Jul, 2017 at 11:49 PM
You would be having customers all around the world and our helpdesk does support a global reach to customers in their respective languages. The feature that...
Sat, 26 Jun, 2021 at 2:58 AM
Once you add supported languages, you would not be able to change your primary language. However, we would be able to change the Primary Language for your a...
Wed, 30 Aug, 2017 at 3:31 PM
For verified customers, the portal is displayed in the language they have chosen in their profile. Generally, when a user lands on the customer portal ...
Tue, 22 Aug, 2023 at 8:02 PM
You would be having customers all around the world and our help desk does support a global reach to customers in their respective languages. This feature th...
Sat, 26 Jun, 2021 at 3:00 AM