Freshworks Partner

Please go to Solutions tab -> Click on the category -> open the article which has to be translated where you would see an option called "Show mas...

Please navigate to Solutions tab -> Click on the category -> open the article and click on its translation.  Here, you would be able to see th...

Once you have populated your knowledge base articles, you can setup your support portal to "auto-suggest" solutions that are in line with a custom...

You could make the author name to be displayed for each of the Solution Articles, on your Support Portal.  To have this done, kindly enable the Show Author...

You could have different tags, folders or categories for translated articles. To have this done, while editing the translated article, there are a few prop...

An article has a translation marked in red because the translation has not been updated after making changes to the master version of the article. It woul...

When changes are made to the master article in the Solutions tab, please note that you would find an option to "Mark other Translations as outdated&quo...

We will be able to import an existing Knowledge Base onto your Freshdesk Account. Please write to [email protected] with the CSV file of your current Kn...

Under the Solutions tab, you would find All drafts under the filter  You can click edit/delete icon on any of these drafts which would take you to...

When an article is published, there is a message at the bottom which says "Did you find it helpful?" which is basically a yes or no question. Upon...