Knowledge Base
Please go to Solutions tab -> Click on the category -> open the article which has to be translated where you would see an option called "Show mas...
Tue, 25 Jul, 2017 at 11:53 PM
Please navigate to Solutions tab -> Click on the category -> open the article and click on its translation.
Here, you would be able to see th...
Wed, 26 Jul, 2017 at 7:52 PM
Once you have populated your knowledge base articles, you can setup your support portal to "auto-suggest" solutions that are in line with a custom...
Sat, 26 Jun, 2021 at 3:10 AM
You could make the author name to be displayed for each of the Solution Articles, on your Support Portal. To have this done, kindly enable the Show Author...
Mon, 8 May, 2023 at 6:26 PM
You could have different tags, folders or categories for translated articles. To have this done, while editing the translated article, there are a few prop...
Wed, 26 Jul, 2017 at 9:41 PM
An article has a translation marked in red because the translation has not been updated after making changes to the master version of the article. It woul...
Wed, 26 Jul, 2017 at 8:29 PM
When changes are made to the master article in the Solutions tab, please note that you would find an option to "Mark other Translations as outdated&quo...
Wed, 26 Jul, 2017 at 8:22 PM
We will be able to import an existing Knowledge Base onto your Freshdesk Account. Please write to support@freshdesk.com with the CSV file of your current Kn...
Thu, 23 Aug, 2018 at 10:43 AM
Under the Solutions tab, you would find All drafts under the filter You can click edit/delete icon on any of these drafts which would take you to...
Fri, 21 Jul, 2023 at 2:06 PM
When an article is published, there is a message at the bottom which says "Did you find it helpful?" which is basically a yes or no question. Upon...
Fri, 17 Nov, 2017 at 7:37 PM