Knowledge Base
Any email sent to kbase@<yourcompanyname>.freshdesk.com from your agent email address would be created as a draft solution article inside your Freshde...
Tue, 6 Mar, 2018 at 4:22 PM
The multilingual knowledge base is when you can display your solution articles in the languages configured in your helpdesk. Please navigate to Admin > ...
Sat, 26 Jun, 2021 at 2:54 AM
Please navigate to the solutions tab on the global header -> click on the category -> where you could open the folder of articles. When you click on...
Tue, 25 Jul, 2017 at 11:49 PM
You would be having customers all around the world and our helpdesk does support a global reach to customers in their respective languages. The feature that...
Sat, 26 Jun, 2021 at 2:58 AM
Once you add supported languages, you would not be able to change your primary language. However, we would be able to change the Primary Language for your a...
Wed, 30 Aug, 2017 at 3:31 PM
For verified customers, the portal is displayed in the language they have chosen in their profile. Generally, when a user lands on the customer portal ...
Tue, 22 Aug, 2023 at 8:02 PM
You would be having customers all around the world and our help desk does support a global reach to customers in their respective languages. This feature th...
Sat, 26 Jun, 2021 at 3:00 AM
Please navigate to Admin -> Account -> Helpdesk Settings -> to add "supported languages" by setting up multilingual support. They are by ...
Sat, 26 Jun, 2021 at 3:01 AM
This is not available as a report as such, but if you open a solution folder, on the right, you'd be able to view the number of likes, along with the nu...
Wed, 16 Jan, 2019 at 8:10 PM
The users need not be logged in to change the language of the portal. Please navigate to the customer portal as a user to see the dropdown of your languages...
Fri, 21 Jul, 2023 at 4:16 PM