Note: If your account is on the Sprout plan, the API key and the API functionality will NOT be available.

An API key is a unique alphanumeric identifier, for each agent on your Freshdesk Account. Irrespective of which version of Freshdesk's APIs you use, you will need to provide either your username and password combination or your API key for authorization when making API calls by triggering webhooks. Here's how you can retrieve your API key:

  • Login to your Freshdesk Account
  • Click on your profile picture icon on the top right corner and select Profile Settings

  • On the right pane, you will find the API Key
  • Copy-paste this as required to authenticate third-party solutions