Freshworks Partner

A Webhook is a callback to an application or web service that is triggered when a specific event occurs. That means you can set up a Webhook to look for a s...

Note: If your account is on the Sprout plan, the API key and the API functionality will NOT be available. An API key is a unique alphanumeric identifier...

To get information about creating different apps in Freshdesk you can refer to this documentation: https://developers.freshdesk.com/v2/docs/quick-start/

Please visit http://developer.freshdesk.com/api for API documentation.

Yes, you can add inline images to your solution articles using API. Refer to the sample code given below : { "description":"Test Article <...

Note: The per-minute rate limiting is being rolled out in batches. The number of API calls you can make is based on your plan. This limit is applied to ...

Any webhook you have set up on your Freshdesk - be it in an automation rule, or an external webhooks  ( like Zapier or TimeCamp) - will contribute towards a...

Yes, here is the the API documentation for creating a Satisfaction Survey: https://developer.freshdesk.com/api/#create_satisfaction_rating.  The endpoin...

Refer this link to get detailed information on creating a contact using API.

This can be done using the API. Navigate to Admin > Workflow > Automations > Ticket Creation > New Rule and set up an automation rule as follows...