Freshworks Partner

You can view the tickets from a custom ticket list view, using API. You could make use of v1 of API to have this done. Please refer to this documentation fo...

You can use Create ticket with custom fields commands via API as given in this link to create a ticket with dependent field using API.

You could list all tickets on a periodic basis. The API documentation would be available at http://developer.freshdesk.com/api/#list_all_tickets.  Note:...

You could use the API to "View a Ticket" and as part of the response, you would be able to receive the Tag added to the ticket. Command : Get ...

You can use this command below to remove the quoted text through API: client.interface.trigger("click", {id: "delete_quoted_text"}) 

As of now, the V2 of Freshdesk's API supports only the Freshdesk URL on HTTPs. Making calls using the vanity URL isn't supported.

No, the access to Freshdesk APIs and the integration capabilities is not available in the free Sprout plan. It will be available from the Blossom plan onwar...

This is a notification email that is auto-generated when a Webhook which is triggered from your account fails. This Webhook might be a part of the automatio...

You can use our API to get a list of all the agents which would include the Agent's IDs as well. To know more about the same you can make use of https://...

A Webhook is a callback to an application or web service triggered when a specific event occurs. In case of a particular update, change, or action in your h...