Why is a Salesforce contact not displaying in Freshdesk, apart from account details? : Freshworks Partner

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Why is a Salesforce contact not displaying in Freshdesk, apart from account details? Print

Modified on: Fri, 21 Jul, 2017 at 7:08 PM

Please check whether you have marked the email address of the contact in the customers' tab as primary on Freshdesk.

If the email address of the contact is added as one of the secondary email addresses in Freshdesk, the corresponding account details from Salesforce would not be fetched into the ticket details within Freshdesk.

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Why is a Salesforce contact not displaying in Freshdesk, apart from account details? Print

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