Integrations
You can add apps to your Freshdesk account from the Freshdesk Apps Gallery. Based on an app's complexity and the availability of its features, it is eit...
Fri, 21 Jul, 2023 at 4:21 PM
When a user posts a comment in JIRA, an equivalent account is created in Freshdesk with one's JIRA email and the note is added to the Freshdesk ticket. ...
Fri, 21 Jul, 2017 at 6:32 PM
This usually happens when you configure notifications in JIRA and it is linked to one of the support addresses configured in Freshdesk. You can just re...
Fri, 21 Jul, 2017 at 6:34 PM
To understand why the status mapping in JIRA is not working, 1. Navigate to Admin -> Support Operations -> Apps -> JIRA Plus app settings -> Ge...
Sat, 26 Jun, 2021 at 3:39 AM
Freshdesk has many 3rd party integrations like Dropbox or OneDrive with which agents/customers can use to send files larger than 20 MB. To set up the integr...
Thu, 26 Jul, 2018 at 12:44 PM
Please check if the corresponding channel is configured under Admin -> Support Operations -> Apps -> Slack -> Edit. If the channel has been...
Sat, 26 Jun, 2021 at 3:39 AM
When you are using dynamic variables to configure custom messages for Slack, please use the following variables for ticket description, last public note, an...
Fri, 21 Jul, 2017 at 6:45 PM
Please check the following in the Slack app: 1. Make sure "Allow Slash Commands" is checked in the app configuration page. Please navigate to ...
Sat, 26 Jun, 2021 at 3:40 AM
Yes, the integration allows only 20 private and public channels. Of these, at least one channel should be available as Public (independent of the priva...
Fri, 21 Jul, 2017 at 6:46 PM
As per the integration, the latest 200 messages would only be included in the text of the ticket. The text content only from conversations will be incl...
Fri, 21 Jul, 2017 at 6:50 PM