Freshworks Partner

You can integrate Freshdesk with the app called 'Hide/Disable Ticket Fields'.  When there are several irrelevant default and custom Ticket field...

Yes, this is possible- however, please use the following variables for ticket description, last public note, and last private note so that only the text con...

With the Freshmarketer integration, you can now view customer sessions on every ticket generated in Freshdesk. A session replay is a recording of the custom...

You may call the slash command again with the correct token, and the app will override the previously-stored incorrect one.  Please navigate to Admin -&...

This could happen due to the following reasons:  The ticket format or description is incorrect. Ticket creation is done without mandatory fields (prior...

Please navigate to "apps.freshdesk.com" and search for MailChimp to install this. Kindly make sure you have a MailChimp account to integrate with ...

You cannot create mailing lists in Freshdesk. However, you can make use of the Mailchimp integration with Freshdesk to create mailing lists in Mailchimp and...

E-commerce is a recently developed platform on Freshdesk which would enable you to bring the Ebay channel into the helpdesk. This is a feature enabled upon ...

Xero is an Invoicing Tool which you could integrate with Freshdesk. Using this integration, you would be able to view information about the invoices sent to...

SugarCRM is a Customer Relationship Management tool, which is used to track and keep a record of your customer profiles. To provide a better context of cust...