This could happen due to the following reasons:
- The ticket format or description is incorrect.
- Ticket creation is done without mandatory fields (priority, source etc).
- Slack is not able to process certain details to Freshdesk.
Why am I getting a failure message at the time of ticket creation, and being asked to contact support@freshdesk.com? Print
Modified on: Fri, 21 Jul, 2017 at 7:02 PM
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