Why is only part of the conversation in Slack being converted into a ticket in Freshdesk? : Freshworks Partner

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Why is only part of the conversation in Slack being converted into a ticket in Freshdesk? Print

Modified on: Fri, 21 Jul, 2017 at 6:50 PM

As per the integration, the latest 200 messages would only be included in the text of the ticket.

The text content only from conversations will be included in the ticket. All files attached and snippets will be available as a clickable Slack link in your ticket.

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Why is only part of the conversation in Slack being converted into a ticket in Freshdesk? Print

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